CALLTOWER Blog

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UCaaS (2)

2 min read

UCaaS and the Hybrid Workplace

In the last one and half years, we've changed and learned a lot. Top of the list is where we work from. Throughout 2020 and now in 2021, remote work has been the talk of the town. But companies are starting to realize one thing as even normalcy returns...

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2 min read

How Collaboration Software Can Improve Teamwork

Establishing a teamwork culture that allows every employee to excel is more critical than ever. Today's collaboration tools are making this possible, even when some employees are working remotely.

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2 min read

Exploring Cyber Security For Unified Communications as a Service

Your business or organization's relationship with the internet is a union of convenience.The integration of business communication services across multiple channels and multiple devices is known as Unified Communications as a Service (UCaaS).  Your phone...

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2 min read

New Features and Additions: What's Next for Microsoft Teams?

The first few months of the year are some of the most intriguing times for technology. As we continue into 2021, everything from 5G to Microsoft Teams will continue to make an impact throughout the year. The surge we saw in the adoption of Microsoft...

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2 min read

What Does the Microsoft Acquisition of Metaswitch Mean for Me?

In May 2020, Microsoft agreed to acquire 5G specialist Metaswitch Networks to expand their approach to empower operators and partner with various network equipment operators. At the time the pending acquisition was announced, there were several questions...

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2 min read

Why You Need to Combine Your UCaaS Solution with CCaaS

Organizational communication isn’t always dictated by voice and email - and Contact Center as a Service (CCaaS) solutions don’t have to be clunky on-premise environments. We’re approaching a future where communication tools are inherently more flexible...

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3 min read

How to Avoid the 5 Hidden Costs of UCaaS

Unified Communication as a System (UCaaS) enables a more collaborative and interconnected organization, both internally between organization members and externally to clients, partners and remote agents. 

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