CALLTOWER Blog

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2 min read

Using IP Voice Solutions for Your Field Service Team

One of the recent major shifts in business technology is the switch from old-school phone lines to a hosted IP Voice solution. In the office, this is causing drastic infrastructure changes that enable companies to integrate cost effective...

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Cisco Hunt Groups

1 min read

Cisco Hunt Groups

CallTower is proud to unveil a new feature functionality set within CallTower Connect for our Cisco customers. You are now able to easily create...

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1 min read

5 Criteria for Unified Communications Technical Preparedness

Successful deployment of a Unified Communications (UC) solution depends on careful evaluation of your technical preparedness. There are several...

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1 min read

UC ANALYTICS 2.0

In March, 2017, CallTower introduced UC Analytics, a powerful advanced Skype4B UC reporting and analytics solution that produces real-time...

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1 min read

Cisco Auto Attendant

CallTower is proud to unveil a new feature functionality set within CallTower Connect for our Cisco customers. CallTower Connect simplifies the setup...

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2 min read

Take Charge of Your Data: 7 Key Contact Center Metrics Explained

Originally posted on Five9: Many companies embrace the value of "commitment to continuous improvement." What we measure, improves. The only way to...

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2 min read

Survey Results: Benefits of CCaaS Deployments

Originally posted by Five9: We all know the Buyer's Journey, right? It's the three stages of a suspect's journey to becoming a customer: first...

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The-Ideal-Team-Player

2 min read

The Power of UCaaS + CT Cloud Boost

How can CT Cloud Boost improve the UCaaS customer experience and boost value to partners?... Let’s find out Real-time applications such as voice,...

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