CALLTOWER Blog

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Person using Microsoft Teams app on a smartphone in a modern office setting, highlighting seamless telephony integration and collaboration tools.

5 min read

Microsoft Teams Telephony: Solving the Adoption Gap

Why Organizations Are Hesitant to Make the Switch (And Why You Shouldn't Be) Microsoft Teams has changed how we get work done. For millions, it’s the beating heart of collaboration, sharing files, and jumping into quick video meetings. Yet, many...

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3 min read

How CallTower's Solutions Address Telephony Adoption Pain Points

In today's fast-paced business environment, effective communication is the backbone of success. Yet, many organizations remain hesitant to adopt...

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3 min read

The SIP First Approach: How Does It Help with Global Voice Migration?

Moving your business’s voice services to the cloud can feel like a massive undertaking, especially when operations span multiple countries and...

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3 min read

Phased for Success: The Crawl/Walk/Run/Fly Advantage for Global Voice

Adopting a global voice solution can feel like a daunting task, especially for businesses with complex communication structures and varying levels of...

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Professional using digital interface showing Agentic AI and data icons symbolizing next-gen AI innovation with CallTower.

2 min read

What is Agentic AI: The Next Evolution in Artificial Intelligence

What Is Agentic AI? Understanding the Next Step in Artificial Intelligence Artificial Intelligence (AI) has been transforming how we work,...

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Hands on laptop showing “TRAINING” with digital icons highlighting CallTower’s expert training team.

2 min read

Meet the Experts Behind Your CallTower Training

Meet the Experts Behind Your CallTower Training Great technology is powerful, but it’s the people who help you use it that make all the difference....

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Getting started with Microsoft Copilot for Teams – your AI teammate for smarter collaboration.

2 min read

Getting Started with Copilot: Your AI Teammate Awaits

Ready, Set, Copilot: Your Step-by-Step Guide to Getting Started with Microsoft Copilot for Teams Artificial intelligence has officially moved from...

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Sustainable light bulb and solar panel symbolizing rethinking customer experience with a smaller carbon footprint.

2 min read

Rethinking Customer Experience with a Smaller Carbon Footprint

Sustainable Contact Centers: Rethinking Customer Experience with a Smaller Carbon Footprint Across EMEA, enterprises are under increasing pressure to...

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