Microsoft Teams Telephony: The ROI of  VOIP Business Phone Systems

Every business has to make the right infrastructure choices for its business model, overhead, and team. This includes the business phone system you select. Traditionally, you wire the office with phone lines. Every desk gets a phone line and a handset. You pay the phone company for a premium business package and, in return, every employee can answer their business phone number only at the desk. In comparison, VOIP business phone systems like Microsoft Teams with telephony are more affordable, more flexible, and offer more features than a traditional business phone installation.

Let's dive into benefits that are inspiring small and large businesses alike to switch to cloud phones and VOIP business phone systems. 

1. No Phone Lines or On-Site Installation

VOIP installation doesn't require physical phone lines to every desk, and it isn't tethered to them either. This means you don't have to schedule (and pay for) phone line installation every time you rearrange the floorplan or bring on a new team member. VOIP phone numbers can be answered and calls made through them from any computer, cellphone, or tablet with the app installed and a valid login. This saves you time and cost on physical installation and makes software onboarding easy.

2. Cloud-Based

Business lines used to be limited to sitting at the desk. Cloud phones change all that, giving you and your team full location-based flexibility. Whether your teams are working from home or a seasonal storm closes your office, your business phone system will still be online and accessible by the whole team. Transfer to a new office or forward calls through any internet-connected device. In fact, the find-me, follow-me feature makes it possible to ring through to your team no matter where they are or what device or computer they are using.

3. Stacks On Your Internet

Stop paying the phone company for landlines when landlines are a thing of the past. Phone companies are notorious for cranking up the costs when you have no other options, but VOIP is a phone option completely free of the traditional phone networks. Instead, your phone quality and access will depend only on your business's existing high-speed internet plan. Since your business already has high-speed internet, why pay for a phone connection as well?

4. More Features, Less Overhead

Cloud phones also have more features than your typical landline business phone system. The VOIP system includes a variety of call queues, advanced call analytics and reporting, find-me-follow-me call forward, voicemail-to-email, live call transcription, live customer chat, and team chat, SMS, and even video conferencing. The back-end software offers a higher level of control and customization.

5.  Highly Scalable

Last but not least, VOIP is extremely scalable. New business planning to grow? Just add a few more accounts with each wave of hiring. Have a seasonal business with a team that grows and shrinks with the seasonal rush? Hand out numbers when the team is large and close those extra numbers when the season calms down. Partner with contractors you want on the phone and chat network? VOIP phones make this easily possible.

If your company is debating which business phone system is right for your team, VOIP is the high-tech, cloud-based solution for any size of modern business. Click below to get your free consultation of Microsoft Teams with VOIP telephony from CallTower: