Originally posted on Five9: Many companies embrace the value of "commitment to continuous improvement." What we measure, improves. The only way to gauge how your people, processes, and technology are delivering on your strategic and business objectives is to benchmark key performance indicators (KPIs), track them rigorously, make operational adjustments, and measure the results.Read More
Originally posted by Five9:
We all know the Buyer's Journey, right? It's the three stages of a suspect's journey to becoming a customer: first there's awareness of a need, then consideration of options, and finally making a buying decision.
Originally published by Five9:
Your C-suite has aggressive plans to grow sales, service standards, customer satisfaction, and your company's bottom line. Keeping ahead of their expectations requires keeping your eye on today's trends in technology and operational strategy.
No one likes being placed on hold for a significant amount of time. Some customers will hang up after they have been placed on hold for two minutes. One of the best ways to deal with this type of problem is to make the capacity of your agents better than it has been.
If your contact center has experienced an increase in call volume, hiring more call agents may mean you will experience higher idle time among your agents. Hiring more agents will also mean that you will experience an increase in costs because you have added more people to the team.Read More
Get all the benefits of feature-rich, on-premise systems with none of the hassle. The Five9 Virtual Contact Center (VCC) suite gives your people the tools they need to make powerful customer connections while delivering the results your business requires.Read More