3 min read
CallTower Blog Team: Mar 26, 2021 9:45:00 AM
For decades, contact centers consisted mainly of customer service agents who handled incoming calls and attempted to resolve customer questions and...
2 min read
CallTower Blog Team: Aug 27, 2020 9:45:00 AM
Microsoft is one of the biggest tech companies in the world. While most people know Microsoft for their computers and office programs, Microsoft...
1 min read
Kade Herbert: Aug 21, 2020 9:45:00 AM
CallTower has integrated Microsoft Teams with CRM software and features like Contact Popping CallTower's CT Cloud Unite is a customer retention...
2 min read
Kade Herbert: Nov 22, 2019 10:15:00 AM
Make your network agile and efficient with virtualization and cloud from SD-WAN Software-Defined Wide Area Networking (SD-WAN) is a transformational...
1 min read
Kade Herbert: Sep 11, 2019 12:35:35 PM
Cisco Hosted Collaboration Solution (HCS) delivers industry-leading cloud collaboration services from premier Cisco partners. If you have an...
4 min read
Kade Herbert: Sep 6, 2019 9:33:00 AM
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s...
1 min read
Kade Herbert: Aug 22, 2019 9:33:00 AM
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Kade Herbert: Aug 15, 2019 9:34:00 AM
The robust applications of a UC system call for a better, more reliable network. The combination of UCaaS and CT Cloud Boost will provide the quality...