3 min read
Evan Lewis: Jul 30, 2026, 11:00:02 AM
Artificial intelligence (AI) has already changed contact centers through chatbots, intelligent routing, workforce optimization, and agent assist...
1 min read
Joseph Koltis: Jul 27, 2026, 11:00:00 AM
One of the most common questions we hear from customers is: How do we keep remote and hybrid employees engaged during training? It’s a fair concern....
2 min read
Evan Lewis: Jul 23, 2026, 11:00:03 AM
Organizations have invested heavily in email, endpoint, application, and network security, yet many still overlook one of the most targeted...
4 min read
Ryan Osborne: Jul 17, 2026, 9:00:01 AM
Why the EMEA channel's favourite business model is quietly becoming unworkable, and what replaces it. I was recently walking a global technology...
3 min read
Evan Lewis: Jul 16, 2026, 11:00:02 AM
The modern contact center is undergoing rapid transformation as artificial intelligence (AI) has become a foundational component of customer...
3 min read
CallTower Blog Team: Jul 9, 2026, 11:00:02 AM
The New Era of Customer Experience The customer experience (CX) landscape has undergone significant changes, and today’s customers expect quick...
4 min read
Evan Lewis: Jul 2, 2026, 11:00:02 AM
As the United States prepares to celebrate its 250th anniversary of the Declaration of Independence, it’s worth recognizing the American...
2 min read
Joseph Koltis: Jun 29, 2026, 11:00:00 AM
When planning training for a new communication platform, one of the first decisions is how to deliver it: On‑site, online, or both. It’s a practical...