CALLTOWER Blog

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An escalator ascending into a tunnel, providing convenient access to the underground passage.

3 min read

Preparing for AI: Steps for future business communication.

Introduction The AI-driven future of communication is no longer a distant dream—it's happening now. As artificial intelligence (AI) continues to...

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City high-rise disappearing into the fog, evoking a sense of urban isolation and beauty.

3 min read

Four Trends Shaping the Future of Cloud Communications in EMEA

Introduction As the digital landscape continues to evolve, cloud communications have emerged as a pivotal component for businesses striving to stay...

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A hiker with a backpack strolling along a dusty path in the countryside.

3 min read

MSFT Teams Goes Solo: A Comprehensive Guide to Its Standalone Journey

Introduction In an exciting turn of events, Microsoft has announced that Microsoft Teams, its flagship collaboration and communication platform, will...

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2 min read

Building Resilient Contact Centers: Managing Volume & Stress in CCaaS

Introduction In today's fast-paced digital world, the demand for efficient, responsive, and adaptable contact centers has never been higher....

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Looking up from between two skyscrapers at a passing airplane against a backdrop of blue sky and fluffy clouds.

3 min read

The Impact of AI & Machine learning in enhancing Cloud Comms in EMEA

Introduction In the digitally accelerated landscape of the Europe, Middle East, and Africa (EMEA) region, cloud communication services have become...

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Modern glass office buildings with a connecting sky bridge against a blue sky with pink clouds.

2 min read

Revolutionize Your Connectivity with CT Text for Webex

Introduction With keeping businesses in mind in need of a solution that can supercharge their Webex platform, maximize reach, and dramatically...

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Man and woman shaking hands.

3 min read

Boosting Sales: The Impact of AI Integration in Microsoft's Ecosystem

Introduction In today's rapidly evolving digital landscape, sales teams are under constant pressure to increase their productivity, close deals...

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a view of a city from a helicopter

2 min read

Unlocking Creativity: A Deep Dive into Microsoft Copilot Pro

Introduction In January 2024, Microsoft unveiled a game-changing addition to its suite of AI-powered tools: Microsoft Copilot Pro. This premium...

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