3 min read
Evan Lewis: Jul 16, 2026, 11:00:02 AM
The modern contact center is undergoing rapid transformation as artificial intelligence (AI) has become a foundational component of customer...
3 min read
CallTower Blog Team: Jul 9, 2026, 11:00:02 AM
The New Era of Customer Experience The customer experience (CX) landscape has undergone significant changes, and today’s customers expect quick...
4 min read
Evan Lewis: Jul 2, 2026, 11:00:02 AM
As the United States prepares to celebrate its 250th anniversary of the Declaration of Independence, it’s worth recognizing the American...
2 min read
Joseph Koltis: Jun 29, 2026, 11:00:00 AM
When planning training for a new communication platform, one of the first decisions is how to deliver it: On‑site, online, or both. It’s a practical...
3 min read
Evan Lewis: Jun 25, 2026, 11:00:03 AM
For finance, healthcare, insurance, and other regulated enterprises, mobile communications have become one of the hardest channels to govern. As...
3 min read
Evan Lewis: Jun 11, 2026, 11:00:02 AM
For years, organizations have relied on enterprise voice as a primary channel for customer engagement, be it for support, sales, or mission-critical...
3 min read
Evan Lewis: May 28, 2026, 11:00:02 AM
Unified communications (UC) have become the backbone of modern business, enabling seamless collaboration, efficient information sharing, and...
3 min read
Joseph Koltis: May 27, 2026, 11:00:02 AM
Go‑live often feels like the end of the project. The system is live. Calls connect. Meetings work. From a technical perspective, the rollout looks...