2 min read
CallTower Blog Team: Oct 6, 2025 1:23:48 PM
Sustainable Contact Centers: Rethinking Customer Experience with a Smaller Carbon Footprint Across EMEA, enterprises are under increasing pressure to balance exceptional customer experience (CX) with environmental responsibility. Traditionally,...
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CallTower Blog Team: Sep 19, 2025 9:13:24 AM
The New Era of Customer Experience As the customer experience (CX) landscape has undergone significant changes, today’s customers expect quick...
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CallTower Blog Team: Sep 11, 2025 1:57:34 PM
The New Playbook for Multi-Region UCaaS Deployments Best practices for enterprises managing diverse geographies and regulations
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CallTower Blog Team: Aug 27, 2025 6:15:36 PM
Introduction: The DIY Illusion On the surface, managing your own contact center sounds like a smart move. You get control, you avoid vendor costs,...
3 min read
CallTower Blog Team: Aug 21, 2025 10:15:32 AM
Breaking Down Borders in the Modern Workplace 🌎 It used to be that the biggest hurdle for global teams was time zones. Now? It’s language. In...
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CallTower Blog Team: Aug 21, 2025 9:22:07 AM
Beyond Implementation: How Professional Services Accelerate Time-to-Value in CX Projects The average customer experience project takes 18 months to...
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CallTower Blog Team: Aug 21, 2025 9:15:00 AM
From Advisors to Allies: Rethinking Professional Services as a Long-Term CX Partner The days of one-off consulting engagements and project-based...
8 min read
CallTower Blog Team: Aug 21, 2025 9:05:50 AM
Decision-Making in Real Time: The Operational Edge of Agentic AI