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3 min read
CallTower Blog Team: Mar 26, 2021 9:45:00 AM
For decades, contact centers consisted mainly of customer service agents who handled incoming calls and attempted to resolve customer questions and concerns. However, customers expect more from businesses today. Customers expect businesses to interact...
2 min read
Kade Herbert: Mar 11, 2021 9:45:00 AM
Organizational communication isn’t always dictated by voice and email - and Contact Center as a Service (CCaaS) solutions don’t have to be clunky on-premise environments. We’re approaching a future where communication tools are inherently more flexible...
2 min read
CallTower Blog Team: Mar 5, 2021 9:45:00 AM
Microsoft Teams has been quite a useful tool that has been used to spur the work from home (WFH) norm since the outbreak of the Covid-19 pandemic. The following are essential tips that anyone should know to get the most out of Microsoft Teams.
2 min read
CallTower Blog Team: Feb 26, 2021 9:45:00 AM
Some businesses and organizations have a preference for face-to-face meetings over video-based meetings using a video-based platform like Cisco Webex. However, did you know that over 30 percent of employees will waste a half-hour just by trying to find...
4 min read
Kade Herbert: Feb 19, 2021 9:30:00 AM
Without a few boundaries and rituals, the lines between home and office can blur quickly. Checking email after dinner can quickly turn a quiet evening into an all-nighter. Lunch breaks can seem like luxuries rather than necessity, and peaceful heads-down...
3 min read
CallTower Blog Team: Feb 18, 2021 9:45:00 AM
If you are growing frustrated with handling communication lessons learned from work from home, we may be able to help. Here are five suggestions for identifying team communication issues and ways to handle them.
2 min read
CallTower Blog Team: Feb 12, 2021 9:30:00 AM
The momentum in business collaboration has moved from enterprise social networks to mobile messaging applications and desktop applications. By copying the way some consumers dodge email to communicate swiftly with their closest contacts, some messaging...
1 min read
Kade Herbert: Feb 11, 2021 9:15:00 AM
The coronavirus pandemic has created a massive remote work and learning expansion for Microsoft Teams. During Microsoft’s Q1 2021 earnings call in October 2020, CEO Satya Nadella shared that Microsoft Teams has passed 115 million daily active users....