CALLTOWER Blog

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Multi-Channel Communication. Modern office space with staircase and desk.

3 min read

Benefits of Multi-Channel Communication for Modern Businesses

Introduction In today’s fast-paced and ever-evolving business landscape, effective communication is the backbone of success. As companies strive to meet the demands of a dynamic market and an increasingly digital customer base, multi-channel...

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Customer Experience Journey

5 min read

Multichannel Versus Omnichannel? The Difference is a Seamless Customer Experience Journey

But how did it all begin? A multichannel customer experience allows customers to interact with a company through multiple communication...

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Contact Center Productivity

5 min read

10 Innovative Strategies to Boost Contact Center Productivity

When a contact center operates efficiently, agents can handle more inquiries with greater ease and effectiveness, leading to quicker...

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Agent Experience and Customer Experience

4 min read

How Agent Experience Shapes Customer Experience

When agents look forward to returning to the office each morning, it signifies a positive work environment. Of course, both the physical and...

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Cisco Collaboration Tools. Person pointing at a location on a map.

2 min read

Exploring New Features in Cisco Collaboration Tools

Introduction The landscape of business communication is evolving at an unprecedented pace, driven by advancements in technology and changing work...

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Business Continuity. Three individuals sitting at a table, examining blueprints and discussing plans.

3 min read

The Role of UCaaS in Global Business Continuity Planning

introduction In today's rapidly evolving business landscape, the ability to maintain operations during disruptions is crucial for survival and...

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Porting Challenges. Scenic river with white water flowing through lush green trees.

3 min read

The Porting Odyssey: Navigating Challenges in Diverse Environments

Introduction Porting is the process of adapting an application or data to run on a different platform, operating system, or environment. Porting can...

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Preparing for AI. An escalator ascending into a tunnel, providing convenient access to the underground passage.

3 min read

Preparing for AI: Steps for future business communication.

Introduction The AI-driven future of communication is no longer a distant dream—it's happening now. As artificial intelligence (AI) continues to...

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