CALLTOWER Blog

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Agent Experience and Customer Experience

4 min read

How Agent Experience Shapes Customer Experience

When agents look forward to returning to the office each morning, it signifies a positive work environment. Of course, both the physical and emotional work environment significantly impact agent performance and customer experience. But what...

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Cisco Collaboration Tools. Person pointing at a location on a map.

2 min read

Exploring New Features in Cisco Collaboration Tools

Introduction The landscape of business communication is evolving at an unprecedented pace, driven by advancements in technology and changing work...

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Business Continuity. Three individuals sitting at a table, examining blueprints and discussing plans.

3 min read

The Role of UCaaS in Global Business Continuity Planning

introduction In today's rapidly evolving business landscape, the ability to maintain operations during disruptions is crucial for survival and...

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Porting Challenges. Scenic river with white water flowing through lush green trees.

3 min read

The Porting Odyssey: Navigating Challenges in Diverse Environments

Introduction Porting is the process of adapting an application or data to run on a different platform, operating system, or environment. Porting can...

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Preparing for AI. An escalator ascending into a tunnel, providing convenient access to the underground passage.

3 min read

Preparing for AI: Steps for future business communication.

Introduction The AI-driven future of communication is no longer a distant dream—it's happening now. As artificial intelligence (AI) continues to...

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Cloud Communications in EMEA. City high-rise disappearing into the fog, evoking a sense of urban isolation and beauty.

3 min read

Four Trends Shaping the Future of Cloud Communications in EMEA

Introduction As the digital landscape continues to evolve, cloud communications have emerged as a pivotal component for businesses striving to stay...

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Microsoft Teams standalone. A hiker with a backpack strolling along a dusty path in the countryside.

2 min read

MSFT Teams Goes Solo: A Comprehensive Guide to Its Standalone Journey

Introduction In an exciting turn of events, Microsoft has announced that Microsoft Teams, its flagship collaboration and communication platform, will...

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INO AI

4 min read

Customer Experience, now AI-Empowered. See INO AI in Action!

As leaders and experts in the customer experience field, we are dedicated to providing innovative solutions tailored to the unique needs of...

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