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Evan Lewis: Mar 24, 2026 11:00:01 AM
Over the past few years, the healthcare industry has rapidly evolved to meet patients' changing needs, enabling patients to meet with their doctors over video for quick diagnoses and treatments. Now, the industry is undergoing another monumental...
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3 min read
Evan Lewis: Mar 19, 2026 11:00:02 AM
The modern workplace is a mix of office hubs, home setups, and on-the-go professionals. Supporting this flexible environment requires a robust...
3 min read
Evan Lewis: Mar 12, 2026 11:00:01 AM
Your contact center is the heartbeat of your customer experience. It’s where relationships are built, issues are resolved, and loyalty is earned....
3 min read
Evan Lewis: Mar 10, 2026 11:00:00 AM
Mobile communication is essential for modern business, especially those with remote and hybrid work models. Many organizations have struggled with...
3 min read
Evan Lewis: Mar 5, 2026 10:59:59 AM
Artificial intelligence (AI) is no longer a futuristic concept; it's a practical tool that is actively reshaping how we work. In the world of unified...
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Evan Lewis: Feb 26, 2026 11:00:00 AM
As organizations continue to evolve in customer service, the future of contact centers is being defined by the intelligent partnership of people and...
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Joseph Koltis: Feb 23, 2026 11:00:00 AM
In our technology space, "training" and "adoption" are more than just popular buzzwords for technology implementation. Training is the bridge that...
2 min read
Evan Lewis: Feb 19, 2026 11:00:00 AM
Having the right contact center solution can make all the difference, yet many organizations struggle to fit their unique processes into rigid,...