3 min read
Evan Lewis: Feb 10, 2026 11:00:00 AM
In the modern business world, the contact center is the frontline of brand reputation, and customer expectations are higher than ever. They want their problems solved quickly and accurately and expect a personalized customer experience (CX)available...
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4 min read
Evan Lewis: Feb 5, 2026 11:00:01 AM
Choosing the right contact center solution can feel like a monumental task. The platform you select is like the central nervous system of your...
3 min read
Evan Lewis: Jan 12, 2026 11:00:01 AM
In the rapidly changing world of modern business, having the right Unified Communications as a Service (UCaaS) and cloud-calling services can make...
1 min read
CallTower Blog Team: Jan 8, 2026 11:00:01 AM
At CallTower, we know that adopting powerful platforms like Microsoft Teams Calling, Cisco Webex Calling, Zoom Calling, Five9, and Genesys Contact...
3 min read
Evan Lewis: Dec 18, 2025 11:00:00 AM
Adopting new communication technology is one of the most powerful ways to help transform a business, but only if your team knows how to use it. If...
5 min read
CallTower Blog Team: Dec 15, 2025 2:49:40 PM
Why Organizations Are Hesitant to Make the Switch (And Why You Shouldn't Be) Microsoft Teams has changed how we get work done. For millions, it’s the...
3 min read
Evan Lewis: Dec 11, 2025 11:00:00 AM
In today's fast-paced business environment, effective communication is the backbone of success. Yet, many organizations remain hesitant to adopt...
3 min read
Evan Lewis: Nov 25, 2025 11:00:00 AM
Moving your business’s voice services to the cloud can feel like a massive undertaking, especially when operations span multiple countries and...