4 min read
Kade Herbert: Sep 6, 2019 9:33:00 AM
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s...
2 min read
CallTower Blog Team: May 25, 2017 11:39:15 AM
No one likes being placed on hold for a significant amount of time. Some customers will hang up after they have been placed on hold for two minutes....
3 min read
CallTower Blog Team: Apr 6, 2017 2:32:00 PM
Triple your Productivity while Improving Customer Satisfaction Get all the benefits of feature-rich, on-premise systems with none of the hassle. The...
2 min read
CallTower Blog Team: Feb 3, 2017 10:53:16 AM
The collaborative help desk, powered by Microsoft O365, CallTower and Clarity Connect A well-managed internal help desk ensures smooth day-to-day...
5 min read
CallTower Blog Team: Jan 20, 2017 1:33:22 PM
Most organizations have separate platforms for their business UC and for their Contact Center Solution, but this doesn’t allow the contact center to...
3 min read
CallTower Blog Team: Jul 28, 2016 5:29:58 PM
SKYPE FOR BUSINESS CONTACT CENTER Thousands of companies have successfully deployed millions of Skype for Business seats, yet many still don’t think...
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