2 min read
Inoria Blog Team: Feb 19, 2024 8:21:14 PM
As we approach 100 years in the lifecycle of the IVR, let’s explore the evolution of IVR systems over the decades. These automated phone systems have...
2 min read
Inoria Blog Team: Jan 24, 2024 11:25:22 AM
Contact centers are recalibrating their strategies to not just meet but exceed customer expectations. A break from our usual blog format, today, we...
5 min read
Inoria Blog Team: Jan 24, 2024 11:00:15 AM
Let’s look at some eye-opening statistics that will help contact centers prepare to meet 2024 head-on.
1 min read
Inoria Blog Team: Jan 15, 2024 2:40:47 PM
The rise of digital channels: One of the key factors contributing to the decline of voice interactions is the growing prominence of digital channels...
2 min read
Tonya Andrea: Dec 14, 2023 9:15:00 AM
Introduction It is no secret that modern customer service has been transformed by technology. Artificial Intelligence (AI) is the latest such...
1 min read
Inoria Blog Team: Nov 22, 2023 3:39:37 PM
Discover how insurance contact centers are increasingly adopting AI to enhance customer service. This strategic shift is drastically lowering...
3 min read
Inoria Blog Team: Nov 15, 2023 9:35:08 AM
We get it – it’s not just about meeting metrics or the bottom line, but also the way customers feel about their interactions. It’s about striking a...
4 min read
Inoria Blog Team: Nov 10, 2023 1:19:19 PM
In this blog, we’ll explore the importance of proactively using AI-powered LMS in contact centers and how it benefits both the organization and its...
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