3 min read
3 Top Strategies to Enhance the Agent Experience and Drive CX
Positive CX not only leads to satisfied customers but also fosters loyalty, advocacy, and repeat business, ultimately driving revenue growth and...
3 min read
Positive CX not only leads to satisfied customers but also fosters loyalty, advocacy, and repeat business, ultimately driving revenue growth and...
2 min read
At Inoria, we believe in empowering contact centers to operate at their best by providing tailored solutions designed to meet their specific...
2 min read
Introduction In the ever-evolving world of business communications, making the right choice in Unified Communications as a Service (UCaaS) is more...
3 min read
Personalized communication channels, leveraging technology, and fostering a collaborative work culture are key elements to attract and retain young...
2 min read
As we approach 100 years in the lifecycle of the IVR, let’s explore the evolution of IVR systems over the decades. These automated phone systems have...
2 min read
Contact centers are recalibrating their strategies to not just meet but exceed customer expectations. A break from our usual blog format, today, we...
5 min read
Let’s look at some eye-opening statistics that will help contact centers prepare to meet 2024 head-on.
1 min read
The rise of digital channels: One of the key factors contributing to the decline of voice interactions is the growing prominence of digital channels...