2 min read
How to Effectively Combine Microsoft Teams Direct Routing with CCaaS
The landscape of business is changing rapidly and businesses need the ability to communication from anywhere, at any time. Completely supported...
2 min read
The landscape of business is changing rapidly and businesses need the ability to communication from anywhere, at any time. Completely supported...
2 min read
In today's bustling, digital world, your telecom needs a technology tool that will allow you to maximize the effectiveness of the contacts between...
2 min read
Clarity Connect is a cloud-managed contact center solution that manages calls, IMs, emails, web chats and other communications for your customers,...
4 min read
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s...
2 min read
No one likes being placed on hold for a significant amount of time. Some customers will hang up after they have been placed on hold for two minutes....
3 min read
Triple your Productivity while Improving Customer Satisfaction Get all the benefits of feature-rich, on-premise systems with none of the hassle. The...
2 min read
The collaborative help desk, powered by Microsoft O365, CallTower and Clarity Connect A well-managed internal help desk ensures smooth day-to-day...
5 min read
Most organizations have separate platforms for their business UC and for their Contact Center Solution, but this doesn’t allow the contact center to...