2 min read
What is xCaaS and How Can it Impact Your Organization?
Since the start of the pandemic early last year, businesses have learned tons of lessons—to guarantee business continuity. In 2020, the biggest part...
2 min read
Since the start of the pandemic early last year, businesses have learned tons of lessons—to guarantee business continuity. In 2020, the biggest part...
3 min read
For decades, contact centers consisted mainly of customer service agents who handled incoming calls and attempted to resolve customer questions and...
2 min read
Cloud-based technology continues to bring major changes to businesses and organizations, and contact centers are not exempt from the changes. Today, ...
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The landscape of business is changing rapidly and businesses need the ability to communication from anywhere, at any time. Completely supported...
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In today's bustling, digital world, your telecom needs a technology tool that will allow you to maximize the effectiveness of the contacts between...
2 min read
Clarity Connect is a cloud-managed contact center solution that manages calls, IMs, emails, web chats and other communications for your customers,...
4 min read
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s...
2 min read
No one likes being placed on hold for a significant amount of time. Some customers will hang up after they have been placed on hold for two minutes....