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Contact Center (3)

microsoft teams direct routing contact center as a service ccaas call center

2 min read

How to Effectively Combine Microsoft Teams Direct Routing with CCaaS

The landscape of business is changing rapidly and businesses need the ability to communication from anywhere, at any time. Completely supported...

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call center contact center solutions

2 min read

Contact Center Solutions: Crucial Things to Know

In today's bustling, digital world, your telecom needs a technology tool that will allow you to maximize the effectiveness of the contacts between...

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2 min read

Lessons from Microsoft Voice + Clarity Connect Contact Center Webinar

Clarity Connect is a cloud-managed contact center solution that manages calls, IMs, emails, web chats and other communications for your customers,...

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iStock-501710600

4 min read

What are CallTower's Contact Center as a Service (CCaaS) Offerings?

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s...

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iStock-506195444.jpg

2 min read

Keep Your Customers Satisfied With Contact Center Call-Back Technology

No one likes being placed on hold for a significant amount of time. Some customers will hang up after they have been placed on hold for two minutes....

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3 min read

Blended Cloud Contact Center Solutions

Triple your Productivity while Improving Customer Satisfaction Get all the benefits of feature-rich, on-premise systems with none of the hassle. The...

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helpdesk

2 min read

Power your help desk with Microsoft Office 365

The collaborative help desk, powered by Microsoft O365, CallTower and Clarity Connect A well-managed internal help desk ensures smooth day-to-day...

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5 min read

The Collaborative Contact Center

Most organizations have separate platforms for their business UC and for their Contact Center Solution, but this doesn’t allow the contact center to...

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