CALLTOWER Blog

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Contact Center (3)

Reimagine digital channels in contact centers

2 min read

Guest Blog: Reimagining Digital Channels in the Modern Contact Center 

The asynchronous nature of digital communications: Unlike voice calls, which happen in real time (synchronous), digital interactions often unfold...

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Contact Center Solutions Trends. A laptop and a headset sit on a desk, representing a contemporary and efficient workspace for productivity.

2 min read

The Future of CCaaS: 2025 Trends Redefining Contact Center Solutions

Introduction As we approach 2025, Contact Center as a Service (CCaaS) is set to undergo transformative advancements, propelled by new technologies...

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Customer Engagement

5 min read

From Clicks to Connections, the Importance of Genuine Interactions in Customer Engagement

The shift from transactions to customer relationships: In the past, customer interactions were primarily transactional. Customers would make a...

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modern cloud-based solutions

4 min read

Don’t Let Old, Dated Tech Give you the Halloween Creeps!

So, grab your broomsticks, dust off your cauldrons, and let’s explore how adopting new and modern contact center solutions and complementary...

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Optimize your contact center for the holiday rush. Woman crossing busy street.

3 min read

Success Strategies: Optimize your contact center for the holiday rush

Introduction As the holiday season approaches, businesses often face one of their busiest times of the year. For contact centers, this can mean...

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Beyond Basic Personalization for Next-Level Customer Experience

3 min read

Go Beyond Basic Personalization for Next-Level Customer Experience

But what do your customers really want? They want real-time interactions that feel like they’ve been designed specifically for them. Personalizing...

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Contact Center KPIs

3 min read

Crack the CX Contact Center Code through Strategic and Operational KPIs

Resolving a customer query is obviously important, but equally important is how the interaction made the customer feel and whether it strengthened...

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CT Cloud Contact Center. A woman in headphones is at her desk, working intently on her laptop, embodying a dedicated workspace atmosphere.

3 min read

Fueling Growth with CT Cloud Contact Center

Introduction In today’s fast-paced digital landscape, the need for a reliable, scalable, and efficient contact center is critical for growing...

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