3 min read
The Benefits of the Digital Workplace: UCaaS and CCaaS
Today, the contact center is a vital part of the customer service ecosystem, and the goal is to make it even more efficient and effective. In an...
3 min read
Today, the contact center is a vital part of the customer service ecosystem, and the goal is to make it even more efficient and effective. In an...
2 min read
The modern workspace is now capable of going completely digital. Two years ago, we were reeling at the idea of going full remote for most businesses...
2 min read
As more businesses look for ways to stay in constant contact with customers, learning how to personalize communications effectively has been a long...
2 min read
In today's business world, clients want instant feedback and timely results. In some instances, it is challenging to keep up with the demand being...
2 min read
Your company’s contact center makes a first and lasting impression of your company. Your customer’s experience tells them much about the kind of...
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Since the start of the pandemic early last year, businesses have learned tons of lessons—to guarantee business continuity. In 2020, the biggest part...
3 min read
For decades, contact centers consisted mainly of customer service agents who handled incoming calls and attempted to resolve customer questions and...
2 min read
Cloud-based technology continues to bring major changes to businesses and organizations, and contact centers are not exempt from the changes. Today, ...