CALLTOWER Blog

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Contact Center (2)

a group of people working and sitting at a desk

2 min read

Five9 Tops 2023 Gartner Magic Quadrant in CCaaS Excellence

Introduction Being recognized as a leader in any industry is a significant achievement, and no less than being named one in the 2023 Gartner® Magic...

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two people on telephone headsets on sitting at a desk looking at computers with the Webex Contact Center logo overlay

2 min read

Streamline Contact Center Operations with Webex Contact Center

Introduction In today's fast-paced business landscape, providing exceptional customer service is a key differentiator for companies. To meet the...

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Enhancing customer experience with five9: the calltower way

2 min read

Enhancing Customer Experience with Five9: The CallTower Way

As a leading provider of cloud-based communication solutions, one of Calltower's main objectives is to help businesses improve customer experiences....

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ROI of Contact Center as a Solution

3 min read

The ROI of Contact Center as a Solution (CCAAS): Why It Pays to Invest

Contact Center as a Solution (CCaaS) is an emerging technology that delivers customer service through the cloud, allowing businesses to use CCaaS to...

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critical integration microsoft teams webex

1 min read

Comparing CRITICAL UCaaS integration Solutions: MS Teams v. Webex

For businesses looking to implement a new collaboration tool, it can often feel like a clash between two titans: Cisco Webex and Microsoft Teams....

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contact center as a service five9 microsoft teams

2 min read

Five9: Contact Center for Microsoft Teams Calling Plans

In the Unified Communications (UC) and collaboration market, Microsoft Teams is a clear leader. The platform has transformed how businesses...

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benefits of digital workplace ucaas ccaas call center

3 min read

The Benefits of the Digital Workplace: UCaaS and CCaaS

Today, the contact center is a vital part of the customer service ecosystem, and the goal is to make it even more efficient and effective. In an...

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ucaas ccaas unified communications as a service digital workplace

2 min read

The Digital Workplace: UCaaS and CCaaS Decouple From the Desk Phone

The modern workspace is now capable of going completely digital. Two years ago, we were reeling at the idea of going full remote for most businesses...

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