3 min read
The ROI of Contact Center as a Solution (CCAAS): Why It Pays to Invest
Contact Center as a Solution (CCaaS) is an emerging technology that delivers customer service through the cloud, allowing businesses to use CCaaS to...
3 min read
Contact Center as a Solution (CCaaS) is an emerging technology that delivers customer service through the cloud, allowing businesses to use CCaaS to...
1 min read
For businesses looking to implement a new collaboration tool, it can often feel like a clash between two titans: Cisco Webex and Microsoft Teams....
2 min read
In the Unified Communications (UC) and collaboration market, Microsoft Teams is a clear leader. The platform has transformed how businesses...
3 min read
Today, the contact center is a vital part of the customer service ecosystem, and the goal is to make it even more efficient and effective. In an...
2 min read
The modern workspace is now capable of going completely digital. Two years ago, we were reeling at the idea of going full remote for most businesses...
2 min read
As more businesses look for ways to stay in constant contact with customers, learning how to personalize communications effectively has been a long...
2 min read
In today's business world, clients want instant feedback and timely results. In some instances, it is challenging to keep up with the demand being...
2 min read
Your company’s contact center makes a first and lasting impression of your company. Your customer’s experience tells them much about the kind of...