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Tonya Andrea: Feb 2, 2023 9:15:00 AM
With the introduction of modern technology, businesses are reaping the benefits of unified communication as a service (UCaaS) systems like Microsoft Teams. In fact, according to a recent survey, companies using cloud-based team calling saw a 23%...
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Tonya Andrea: Jan 27, 2023 9:42:47 AM
At the hand of the pandemic, more and more organizations have found themselves working in a remote environment, forcing them to ask questions like...
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Inoria Blog Team: Jan 26, 2023 9:03:52 AM
Over the last several years, there has been a significant shift in how interactions between client and organization are handled, as other interaction...
3 min read
Inoria Blog Team: Jan 23, 2023 12:10:52 PM
A holistic omnichannel contact center strategy provides customers with greater convenience and flexibility, while also providing the business with a...
4 min read
Inoria Blog Team: Jan 23, 2023 10:33:08 AM
In this blog, we’ll dive deep into the world of omnichannel customer service and explore how it can help your contact center unlock its full...
2 min read
Tonya Andrea: Jan 19, 2023 9:15:00 AM
Running a business demands multitasking and staying ahead of the competition. To be successful, companies must expand their capabilities to reach new...
3 min read
Inoria Blog Team: Feb 23, 2022 3:16:48 PM
So, while the term “workforce” is used to define staff or employees – both in-house and external – what we’re really talking about is PEOPLE. How do...