3 min read
Evan Lewis: Jun 11, 2026 11:00:02 AM
For years, organizations have relied on enterprise voice as a primary channel for customer engagement, be it for support, sales, or mission-critical notifications. However, the rise of robocalls, spoofing, and fraud has eroded trust in the phone...
Read More
3 min read
Evan Lewis: Jun 4, 2026 11:00:02 AM
As artificial intelligence (AI) continues to reshape unified communications and contact centers, businesses are eager to integrate this advanced...
3 min read
Evan Lewis: May 28, 2026 11:00:02 AM
Unified communications (UC) have become the backbone of modern business, enabling seamless collaboration, efficient information sharing, and...
3 min read
Joseph Koltis: May 27, 2026 11:00:02 AM
Go‑live often feels like the end of the project. The system is live. Calls connect. Meetings work. From a technical perspective, the rollout looks...
3 min read
Seanna Baumgartner: May 26, 2026 9:55:34 AM
Have you ever watched a customer service agent scramble to find an answer while a frustrated client waits on hold? The agent flips between three...
3 min read
Evan Lewis: May 21, 2026 11:00:01 AM
Operating an in-house, do-it-yourself (DIY) contact center may appear to be a cost-effective and simple solution, but businesses often encounter...
2 min read
Evan Lewis: May 14, 2026 11:00:00 AM
As today’s workplaces become increasingly digital and global, the need for flexible communication tools has never been more critical. Unified...
3 min read
Evan Lewis: May 7, 2026 11:00:02 AM
Customer experience (CX) is key to winning loyal customers and growing your business. Many companies try to handle CX on their own, believing it...