Unified Communications and Collaboration

Power your help desk with Microsoft Office 365

Posted by Jeremy Puent - Clarity Connect Guest Blogger on Feb 3, 2017 10:53:16 AM

The collaborative help desk, powered by Microsoft O365, CallTower and Clarity Connect

A well-managed internal help desk ensures smooth day-to-day operations for your company and is an essential resource for your employees.

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Topics: collaboration, Office 365, Contact Center, clarity connect, skype for businss

5 Tips to More Successful Video and Web Conferencing Experiences

Posted by Eric Lee on Jan 27, 2017 12:24:50 PM

If you have spent enough time in any realm of business, you have most likely encountered situations where you have had to conduct conference calls with colleagues, business partners, or clients. But when you do this on a regular basis, you will recognize the opportunity you have to fine tune your conferencing methods and create a more successful, productive experience for everyone involved. So how can that be done? Simply by implementing a few useful tips. In this post, we will introduce five straightforward and effective ways to make conferencing even more productive.

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Topics: Web Conference, unified communications, video conferencing, Conferencing Tips, webinar, online conferencing, conference call

The Collaborative Contact Center

Posted by Blair Pleasant on Jan 20, 2017 1:33:22 PM



Most organizations have separate platforms for their business UC and for their contact center, but this doesn’t allow the contact center to take advantage of UC for customer care. One of these challenges is the inability of subject-matter experts (SMEs) to help with customer interactions.

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Topics: unified communications, Contact Center, clarity connect

Cisco or Skype for Business? Do you have to choose?

Posted by Seanna Baumgartner on Jan 11, 2017 11:32:00 AM

With CallTower’s Synergy you have more options to successfully implement your Unified Communications solutions. 

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Topics: unified communications, skype for businss, cisco, synergy

UC JOURNEY - DECISION

Posted by Seanna Baumgartner on Dec 30, 2016 8:42:00 AM


NAVIGATE UC VENDOR CRITERIA AND SELECTION PROCESS 

You’ve assessed your options and determined that your business will benefit from implementing a Unified Communications solutions. After thorough investigation of the UC deployment models (cloud, hybrid and on premise) you have a solid understanding of which one is right for your business.

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Topics: UC JOURNEY

Investing In A Hosted Unified Communications Solution?

Posted by Eric Lee on Dec 29, 2016 2:06:18 PM

In today's business world, flexibility and communications can be the difference in your business being a success or a failure. Your Hosted Unified Communications strategy will be the foundation and lifeline of your business. How can you figure out if your business needs to invest in a Unified Communications strategy?

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Topics: unified communications, Contact Center, UC