A well-managed internal help desk ensures smooth day-to-day operations for your company and is an essential resource for your employees.
If you have spent enough time in any realm of business, you have most likely encountered situations where you have had to conduct conference calls with colleagues, business partners, or clients. But when you do this on a regular basis, you will recognize the opportunity you have to fine tune your conferencing methods and create a more successful, productive experience for everyone involved. So how can that be done? Simply by implementing a few useful tips. In this post, we will introduce five straightforward and effective ways to make conferencing even more productive.Read More
Most organizations have separate platforms for their business UC and for their contact center, but this doesn’t allow the contact center to take advantage of UC for customer care. One of these challenges is the inability of subject-matter experts (SMEs) to help with customer interactions.
NAVIGATE UC VENDOR CRITERIA AND SELECTION PROCESS
You’ve assessed your options and determined that your business will benefit from implementing a Unified Communications solutions. After thorough investigation of the UC deployment models (cloud, hybrid and on premise) you have a solid understanding of which one is right for your business.Read More
Topics: UC JOURNEY
In today's business world, flexibility and communications can be the difference in your business being a success or a failure. Your Hosted Unified Communications strategy will be the foundation and lifeline of your business. How can you figure out if your business needs to invest in a Unified Communications strategy?Read More