3 min read
CallTower Blog Team: Aug 21, 2025 9:22:07 AM
Beyond Implementation: How Professional Services Accelerate Time-to-Value in CX Projects The average customer experience project takes 18 months to show meaningful results. But what if you could cut that timeline in half? Professional services firms...
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CallTower Blog Team: Aug 21, 2025 9:15:00 AM
From Advisors to Allies: Rethinking Professional Services as a Long-Term CX Partner The days of one-off consulting engagements and project-based...
8 min read
CallTower Blog Team: Aug 21, 2025 9:05:50 AM
Decision-Making in Real Time: The Operational Edge of Agentic AI
2 min read
CallTower Blog Team: Aug 1, 2025 11:36:18 AM
🔥The No-Fluff Guide to Hiring a CX Professional Services Partner
4 min read
CallTower Blog Team: Aug 1, 2025 10:22:32 AM
Buzzword Detox: The Plain-English CCaaS & CX Glossary Welcome to the Buzzword Detox!
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CallTower Blog Team: Jul 31, 2025 3:35:55 PM
🕑 Customer Experience Counts: Why Every Interaction Matters Loyalty isn’t guaranteed—but great experiences make it far more likely.
2 min read
Automation has long played a vital role across industries, efficiently handling routine, repetitive tasks that once required human labor. However, a...
3 min read
Agentic AI, defined as artificial intelligence capable of autonomous decision-making and action, is revolutionizing how businesses interact with...