Unified Communications and Collaboration

Eric Lee

Recent Posts

The Benefits of Skype for Business

Posted by Eric Lee on Jun 1, 2017 11:11:31 AM

Part of owning a successful business is managing your time and resources properly. One way you can do this is by choosing the best communication software that can meet the needs of your growing business. In recent years, more and more businesses have made the switch to Microsoft Skype for Business for their calling, video conferencing, and instant messaging needs, providing a variety of benefits. If you have not started utilizing Skype4B in your company, here are just a few reasons you should consider doing so.

Read More

Topics: Skype for Business, skype mobile, Microsoft, Skype4B video collaboration, Microsoft UC

Keep Your Customers Satisfied With Contact Center Call-Back Technology

Posted by Eric Lee on May 25, 2017 11:39:15 AM

No one likes being placed on hold for a significant amount of time. Some customers will hang up after they have been placed on hold for two minutes. One of the best ways to deal with this type of problem is to make the capacity of your agents better than it has been. 

If your contact center has experienced an increase in call volume, hiring more call agents may mean you will experience higher idle time among your agents. Hiring more agents will also mean that you will experience an increase in costs because you have added more people to the team.

Read More

Topics: Contact Center, clarity connect, Five9, Cloud Contact Center

A Comprehensive Guide to Conferencing For First-Time Users

Posted by Eric Lee on May 18, 2017 12:04:14 PM

Perhaps you own a growing business that is lookingto expand and strengthen its communication outlets. Or maybe you have been running a company for a long time, but are looking for new communication and conferencing services for the first time. Whatever your case may be, finding the perfect conferencing solution becomes a lot easier when you first, know what you are looking for, and second, know what your options are. In this post, we will introduce a comprehensive guide to help you understand your conferencing options if youare a first-time user.

Read More

Topics: Web Conference, Conferencing Tips, audio conferencing, Adobe Connect, Skype for Business, conferencing

What Are You Doing To Integrate Your Unified Communications Strategy?

Posted by Eric Lee on Mar 24, 2017 10:53:07 AM

The workplace is constantly getting better and transforming. Now, probably more than
ever, is a good as time as any for your business to offer better collaboration strategies that will lead to increase communications value for your customers and your employees.

Read More

Topics: unified communications, collaboration, mobile workforce, UC

5 Tips to More Successful Video and Web Conferencing Experiences

Posted by Eric Lee on Jan 27, 2017 12:24:50 PM

If you have spent enough time in any realm of business, you have most likely encountered situations where you have had to conduct conference calls with colleagues, business partners, or clients. But when you do this on a regular basis, you will recognize the opportunity you have to fine tune your conferencing methods and create a more successful, productive experience for everyone involved. So how can that be done? Simply by implementing a few useful tips. In this post, we will introduce five straightforward and effective ways to make conferencing even more productive.

Read More

Topics: Web Conference, unified communications, video conferencing, Conferencing Tips, webinar, online conferencing, conference call

Investing In A Hosted Unified Communications Solution?

Posted by Eric Lee on Dec 29, 2016 2:06:18 PM

In today's business world, flexibility and communications can be the difference in your business being a success or a failure. Your Hosted Unified Communications strategy will be the foundation and lifeline of your business. How can you figure out if your business needs to invest in a Unified Communications strategy?

Read More

Topics: unified communications, Contact Center, UC