Part of owning a successful business is managing your time and resources properly. One way you can do this is by choosing the best communication software that can meet the needs of your growing business. In recent years, more and more businesses have made the switch to Microsoft Skype for Business for their calling, video conferencing, and instant messaging needs, providing a variety of benefits. If you have not started utilizing Skype4B in your company, here are just a few reasons you should consider doing so.Read More
No one likes being placed on hold for a significant amount of time. Some customers will hang up after they have been placed on hold for two minutes. One of the best ways to deal with this type of problem is to make the capacity of your agents better than it has been.
If your contact center has experienced an increase in call volume, hiring more call agents may mean you will experience higher idle time among your agents. Hiring more agents will also mean that you will experience an increase in costs because you have added more people to the team.Read More
Perhaps you own a growing business that is lookingto expand and strengthen its communication outlets. Or maybe you have been running a company for a long time, but are looking for new communication and conferencing services for the first time. Whatever your case may be, finding the perfect conferencing solution becomes a lot easier when you first, know what you are looking for, and second, know what your options are. In this post, we will introduce a comprehensive guide to help you understand your conferencing options if youare a first-time user.Read More
The workplace is constantly getting better and transforming. Now, probably more than
ever, is a good as time as any for your business to offer better collaboration strategies that will lead to increase communications value for your customers and your employees.
If you have spent enough time in any realm of business, you have most likely encountered situations where you have had to conduct conference calls with colleagues, business partners, or clients. But when you do this on a regular basis, you will recognize the opportunity you have to fine tune your conferencing methods and create a more successful, productive experience for everyone involved. So how can that be done? Simply by implementing a few useful tips. In this post, we will introduce five straightforward and effective ways to make conferencing even more productive.Read More
In today's business world, flexibility and communications can be the difference in your business being a success or a failure. Your Hosted Unified Communications strategy will be the foundation and lifeline of your business. How can you figure out if your business needs to invest in a Unified Communications strategy?Read More