3 min read
CallTower Blog Team: Jul 21, 2022 9:45:00 AM
Today, the contact center is a vital part of the customer service ecosystem, and the goal is to make it even more efficient and effective. In an...
2 min read
CallTower Blog Team: Apr 27, 2022 9:45:00 AM
The modern workspace is now capable of going completely digital. Two years ago, we were reeling at the idea of going full remote for most businesses...
2 min read
CallTower Blog Team: Jan 7, 2022 9:45:00 AM
In recent years, cyber crime has unfortunately become more common for any business that utilizes computers, the internet, or the cloud to store...
2 min read
CallTower Blog Team: Jul 22, 2021 9:45:00 AM
Since the start of the pandemic early last year, businesses have learned tons of lessons—to guarantee business continuity. In 2020, the biggest part...
2 min read
CallTower Blog Team: Jul 8, 2021 9:45:00 AM
In the last one and half years, we've changed and learned a lot. Top of the list is where we work from. Throughout 2020 and now in 2021, remote work...
2 min read
CallTower Blog Team: May 10, 2021 9:45:00 AM
Your business or organization's relationship with the internet is a union of convenience.The integration of business communication services across...
2 min read
CallTower Blog Team: Apr 15, 2021 9:45:00 AM
In May 2020, Microsoft agreed to acquire 5G specialist Metaswitch Networks to expand their approach to empower operators and partner with various...
2 min read
Kade Herbert: Mar 11, 2021 9:45:00 AM
Organizational communication isn’t always dictated by voice and email - and Contact Center as a Service (CCaaS) solutions don’t have to be clunky...
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