As a business leader, you already know the benefits of your new unified communications as a service (UCaaS) platform. By bridging technologies and enabling mobility, scalability, and communicative flexibility, UCaaS solutions can change office communications.
Grand View Research forecasted that from 2019 to 2025, the compound annual growth rate for cloud-based unified communications (UC) products would be 16.8%. These figures may now be conservative, given the significant pace of the digital transition brought on by COVID-19. Choosing the right provider and involving staff will make integrating UCaaS solutions a breeze.
What is UCaaS, and How Does it Work?
UCaaS is a cloud-based communications service that unifies all the services and apps your team members use into one user-friendly interface. Voice chats, video conferences, emails, text messages, instant messaging, and more are all available to users of a program, website, or app. Due to the use of the cloud, communication with clients and coworkers is seamless across all devices.
The fundamental goal of unified communications is to enable anybody to communicate using practically any device, at any time, and in any way (voice, video, or text). It is a crucial idea to comprehend from a business standpoint. Numerous other essential tools are also included in UCaaS and video collaboration.
Until recently, it was typical for only a tiny fraction of these technology services to be chosen by clients (e.g., phone service only). Almost all clients now use the full suite of unified communications features, whether a large private equity firm with 5,000 users or a small urgent care center (5 users).
Today, UCaaS products like Webex are essential to supporting day-to-day corporate operations because they make document sharing, communication, and collaboration simple.
Tips for Successfully Integrating UCaaS Solutions
Benefitting from UCaaS takes preparation and understanding of how the business operates. Every company that implements UCaaS solutions should have a clearly defined project management team before the implementation.
Throughout the early phases of your deployment, keep in mind these suggestions for a successful, quick UCaaS adoption:
Use a Single Sign-On (SSO) Provider
Most firms currently employ single sign-on (SSO) in their digital systems. Because there is no need to recall numerous usernames and passwords, SSO enables employees to utilize the same username and password across several connected systems, increasing productivity and saving time.
What role do your UCaaS solutions play in this concept? Users can apply a single set of credentials, enjoying the same benefits as above, rather than requiring representatives to remember one sign-on for social network connection, one for IM, and one for web-based messaging.
It's a logical union of high-utility solutions that can spare the business a ton of time that would otherwise be squandered, including time spent resetting passwords.
The key is knowing which systems you want to connect to and which solution can be helpful. Everyone involved has it more manageable if everything is prepared from step one. If your company doesn't have an answer, find one that is simple to integrate with your unified communications platform so that everything can be together.
Track Your Changes
Your UCaaS solution needs to be configured before your organization can benefit from it because it is designed to interface with many communication and productivity applications.
It could be alluring to explore the solution's features and become enthralled by the numerous creative use cases it provides. However, avoid taking on too much at once and refrain from making adjustments halfway through.
Considering that they are cloud-based and vendor-supported, integrated UCaaS systems are pretty versatile and future-proof. Making unexpected modifications in the middle of the process, even if they seem relatively minor, might cause delays that increase the time it takes for the software to reach employee desktops.
They can prepare when your workforce is aware that a change is imminent. And they may fully embrace the change if it is explained to them in honest, unambiguous, and education-focused ways.
Without employee support, UCaaS implementation becomes challenging; if the intended users aren't using it, what's the point? Employee engagement is crucial for creating a thriving culture, just as motivating staff to use new technology.
The best thing a company can do before implementing a significant change is to explain to employees what to expect after the change is in place. Describe the capabilities of the UCaaS solutions: What might staff anticipate moving forward? How will their job processes and working conditions be enhanced?
Everything from future training goals to full-scale adoption can be made much easier in the future by clearly explaining now.
There is no doubt that integrating UCaaS is a significant task, however, these suggestions can help make the procedure simpler.
CallTower offers the ideal unified communications solution for your company. If you have questions about how your organization can benefit from integrating UCaasS solutions, please click on the "Let's Connect" image below for a free consultation: