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2 min read
Take Charge of Your Data: 7 Key Contact Center Metrics Explained
Originally posted on Five9: Many companies embrace the value of "commitment to continuous improvement." What we measure, improves. The only way to...
UCaaS (11)
2 min read
Consider These 5 Tips when Improving Communication with Headsets
Kade Herbert: Aug 24, 2017 1:30:00 PM
No matter how many calls or online conferencing you make in a day, a headset makes life in the office dramatically easier. A handheld phone may be...
3 min read
UC JOURNEY -IMPLEMENTATION
Seanna Baumgartner: Jun 9, 2017 4:16:09 PM
- CRITERIA FOR A SUCCESSFUL UCAAS IMPLEMENTATION - As you begin any implementation process it is essential to have a solid plan with your hosted...
1 min read
UC Recording
CallTower Blog Team: Apr 24, 2017 2:14:40 PM
A Complete Unified Communications and Collaboration Recording Solution for Skype for Business and Cisco. Moving communications to the cloud improves...
3 min read
UCaaS Q&A with William Rubio
Seanna Baumgartner: Apr 3, 2017 3:22:10 PM
CallTower's, Chief Revenue Officer, William Rubio, discusses the current Unified Communications as a Service (UCaaS) marketplace.
3 min read
7 UCaaS Integrations that Deliver Success
Seanna Baumgartner: Mar 10, 2017 12:58:21 PM
Microsoft and Cisco UC Solutions Today, it’s not a choice of when you are going to adopt a unified communications solution, it is a question of which...
2 min read
SoundConnect and CallTower Join Forces
Seanna Baumgartner: Jan 14, 2016 10:28:36 AM
JANUARY 14, 2016 Salt Lake City, UT and Boston, MA -- CallTower and SoundConnect, both global leaders delivering cloud-based enterprise-class...
2 min read
CallTower Announces Microsoft Skype for Business
CallTower Blog Team: Nov 14, 2014 12:25:41 PM
Thank you for your business! Whether you are a long-time CallTower customer, partner or recently exploring CallTower’s product offerings we hope you...