Measuring the ROI of UCaaS & Remote Work Solutions

Many businesses and organizations view Unified Communications tools as a top priority. In the majority of workplaces, employees are using communications tools beyond the traditional email and voice systems. Some of the more preferred options for cloud-based communications include the following:

• Video and audio conferencing
• Social media collaboration
• Web conferencing
• File sharing
• Screen sharing

Unified Communications tools will give businesses and organizations unlimited access to resources, tools, technology, etc. that will allow an integration of multiple forms of communication. Voice conferencing, video conferencing, screen sharing, and more will allow for an easier streamlining of communications. When there is an easier pathway for streamlining, it will open the door for more collaboration opportunities.

UCaaS Implementation

When selecting and adopting a UC-as-a-Service (UCaaS) solution, there are many factors that will need to be considered. Unfortunately, there are many businesses and organizations that are struggling with the decision to actually use this type of solution. Many decision makers are still undecided on Unified Communications tools because they are unsure of the migration or implementation process. 

Many business leaders and decision makers believe that making an investment in a phone system will allow them to see better results than any other type of hardware or technology. However, today's IP phone systems are designed and built from software, networks, servers, and more, just like other information technology (IT) assets that you are using in your workplace. 

Calculating the value of a UCaaS deployment can definitely be challenging. Many of the benefits of Unified Communications as a Service are not easy to measure, including improvements to customer service and productivity. However, it can still be achieved. You can determine how much time the solution will save its users every year. 

Streamlining Daily Workflows

Unified Communications as a Service will make it possible for businesses and organizations to join communications tools with other solutions and applications you are using in the workplace. When your workflows are streamlined daily, you should see an increase in the effectiveness and the efficiency of your employee's workflows. This type of streamlining will also allow data to flow easily throughout the entire workplace.

Communication and Collaboration

If more people will be working from home and in other settings outside a workplace, every team will need the solutions and tools that will allow everyone to smoothly communicate and collaborate. UC solutions and tools will allow video conferencing and audio conferencing when needed. 

Measuring Remote Work

During the COVID-19 pandemic, businesses and organizations began to realize the return on investment of working from home. Businesses and organizations also realized the benefits of having hardware and systems in place to support their teams remotely. The future of remote work solutions is definitely bright. 

Working from home can improve productivity and lower the total costs for a business or an organization. Nearly 5 years ago, a little over 40 percent of workers in the United States worked from home. We anticipate the number to rise significantly in the next few years as remote work will become the new normal. 

Transforming a traditional business or organization to one that includes the option for most or all of their employees to work from home is certainly a major transformation. Since this is such a major shift and transformation, many businesses and organizations will have to wait several months or a full year to obtain a clear view of the ROI. 

For businesses and organizations that make the decision to move ahead with remote work options, there are measures that can be used to determine if the solution is working, including the following:

• A reduction in overhead costs
• An increase in productivity and efficiency
• High employee retention numbers

When a business or organizations implements a work form home option, employers can find themselves ahead of others because they have become familiar with the latest and greatest advancements in technology. Remote employees will also be familiar with the best ways to overcome the various hurdles and challenges that may arise on any given day.

UCaaS and remote work options will keep businesses and organizations ahead of the game, and they can expect to see a significant ROI in the future. To see which UCaaS solution best fits your organization, please click the link below to use CallTower's web tool and learn more: