As a global leader in delivering cloud-based and enterprise-level unified communication solutions, CallTower is always looking for areas of innovation. CallTower was the first solution provider to deliver and integrated Office 365 Microsoft Teams experience with global calling plans, empowered by a 24/7/365 US-based client services team and ensuring a personalized implementation, adoption, training and support strategy. CallTower’s monitoring and management services provide the highest quality user experience due to their position as a long-time Microsoft Gold Partner.
The Microsoft Teams Phone System powered by CallTower enables customers to bring their current voice serves into the Microsoft Cloud through Direct Routing. Direct Routing ensures the ability to leverage CallTower’s preferred rates and unlocks the full potential of a Microsoft Teams Phone System. CallTower delivers key Microsoft Teams UCaaS features and functionality - this is true collaboration, unavailable through other providers. Customers using CallTower’s Teams Direct Routing offering can also easily redirect calls to an alternate number in case of a Microsoft outage and stay connected.
Your team, your department or even your entire organization can easily chat, call and create meetings with ease. Collaboration within Microsoft Teams can range from a small private conversation to a large meeting with options to extend collaboration to guest access. CallTower Direct Routing even includes phone number re-route options to stay connected when Microsoft experiences an outage. Direct Routing users can also access emergency services in 36 international countries.
Simply put, you will have business tools that work as hard as you do. Your entire team can work together on shared projects within any appliction of the robust Office 365 software stack. Microsoft Office 365 provides a cost-effective, cloud-based solution that keeps your data, services, and applications secure. From within Teams, team members can attach and develop Office 365 projects during a meeting or chat.
Coexist with Skype for Business
Your organization can increase user flexibility by leveraging capabilities in Teams that are not available in Skype for Business. Aside from the increased interoperability with the Office 365 suite, file sharing and application speed notably more pronounced within the scope of Microsoft Teams. When both of these solutions are provided by CallTower, they can both be managed by CallTower Connect – a user-friendly portal, created and developed in-house.
CallTower provides Direct Routing as a managed service, with white glove guidance on deployment, resource planning, technical readiness and adoption to ensure success. CallTower training is available on-demand and support is US-Based and available 24/7/365 with Tier 1 and Tier 2 options.