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Solutions

2 min read

5 Major Trends Coming to CCaaS in 2022

As more businesses look for ways to stay in constant contact with customers, learning how to personalize communications effectively has been a long process of trial and error. With the ultimate goal of optimizing customer service, businesses have looked...

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2 min read

The Critical Advantages of UCaaS Solutions

Unified Communication as a Service (UCaaS) solutions have transformed the capability of companies to connect and communicate in a professional and cost-effective manner. We encourage you to take advantage of all the opportunities when it comes to UCaaS...

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2 min read

CallTower Connect: Issue Resolution Through Self-Service

Customers Enjoy Self-Service Issue Resolution at Three Times National Average with CallTower Connect

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1 min read

Empowering Businesses with UCaaS and Collaboration during COVID-19

Over the past few months, during the stressful and unprecedented challenges of the COVID-19 pandemic, CallTower has been working hard to enable businesses can communicate and collaborate. As a critical component of emergency business continuity, ...

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2 min read

Unified Communications: 6 Lessons Learned from 2019

2019 has been an exciting year for the Unified Communications (UC) industry. Throughout the marketplace, we’ve seen the rise of new and disruptive technology, like artificial intelligence tools, IoT, and machine learning. As businesses continue to...

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3 min read

Solution Selling - How to Diagnose Customer Pain Points

Imagine you have come down with an illness and you go to your doctor to find some relief. What would you think if your doctor conducted a quick examination and asked you no questions, followed by a dismissive prescription, saying you’ll probably feel...

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3 min read

5 Major Telecom Marketing Tactics for 2020

2020 looks to be an exciting year for the telecom industry, with new tech in development set to continue on through the course of the next few years. For marketers and channel sales reps looking to adapt to the growing trends in B2B sales, there are a...

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1 min read

What is CallTower's Cisco Hosted Collaboration Solution (HCS)?

Cisco Hosted Collaboration Solution (HCS) delivers industry-leading cloud collaboration services from premier Cisco partners. If you have an on-premises Cisco Unified Communications Manager (CUCM) based collaboration solution or aging premises...

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