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Don’t Get Hung Up on Phone Calls — The Future of Insurance Contact Centers is Digital
The future of contact centers in the insurance world is taking shape right before our eyes. The current generation of customers — Millennials,...
3 min read
The future of contact centers in the insurance world is taking shape right before our eyes. The current generation of customers — Millennials,...
2 min read
By leveraging these self-service tools effectively, you can enhance customer interactions and optimize agent productivity.
3 min read
While change holds the promise of improved efficiency, it also presents the challenge of adaptation. The objective is to approach change...
4 min read
With customer expectations evolving and intense competition, the role of the contact center has also transcended beyond what was once...
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Introduction In today's fast-paced business landscape, providing exceptional customer service is a key differentiator for companies. To meet the...
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Let’s explore how prioritizing agent wellness is more than just a buzzword – it’s a strategic imperative that can reshape the landscape of your...
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Key challenges faced by insurance contact centers include training agents to understand policies, high call volumes, regulatory compliance, and...
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Fortunately, with the aid of a workforce management (WFM) platform, contact centers can streamline their operations while ensuring a...