3 min read
CallTower Blog Team: Mar 26, 2021 9:45:00 AM
For decades, contact centers consisted mainly of customer service agents who handled incoming calls and attempted to resolve customer questions and...
2 min read
CallTower Blog Team: Nov 20, 2020 9:45:00 AM
Cloud-based technology continues to bring major changes to businesses and organizations, and contact centers are not exempt from the changes. Today,...
2 min read
Kade Herbert: Nov 16, 2020 9:30:00 AM
The landscape of business is changing rapidly and businesses need the ability to communication from anywhere, at any time. Completely supported...
2 min read
CallTower Blog Team: Sep 10, 2020 9:45:00 AM
In today's bustling, digital world, your telecom needs a technology tool that will allow you to maximize the effectiveness of the contacts between...
2 min read
Kade Herbert: Sep 26, 2019 9:32:00 AM
Clarity Connect is a cloud-managed contact center solution that manages calls, IMs, emails, web chats and other communications for your customers,...
4 min read
Kade Herbert: Sep 6, 2019 9:33:00 AM
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s...
2 min read
CallTower Blog Team: May 25, 2017 11:39:15 AM
No one likes being placed on hold for a significant amount of time. Some customers will hang up after they have been placed on hold for two minutes....
3 min read
CallTower Blog Team: Apr 6, 2017 2:32:00 PM
Triple your Productivity while Improving Customer Satisfaction Get all the benefits of feature-rich, on-premise systems with none of the hassle. The...