CALLTOWER Blog

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2 min read

Lessons from Microsoft Voice + Clarity Connect Contact Center Webinar

Clarity Connect is a cloud-managed contact center solution that manages calls, IMs, emails, web chats and other communications for your customers, employees or partners. Clarity Connect Contact Center is considered the best contact center solution...

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2 min read

5 Negotiation Techniques to Rescue a Channel Sale

As a channel sales professional, you've experienced many different types of sale scenarios. Sometimes a channel partner responds ready to buy and...

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2 min read

4 Smart Tips for Channel Sales Teams

Building a strong channel sales strategy is all about value and adaptability. The interesting thing about channel sales is that no two partners are...

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2 min read

What's New in Skype for Business Server 2019 Edition?

Connect your teams with a familiar experience and in the Office applications they use every day With Skype for Business (SfB) you can simplify your...

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1 min read

What is CallTower's Cisco Hosted Collaboration Solution (HCS)?

Cisco Hosted Collaboration Solution (HCS) delivers industry-leading cloud collaboration services from premier Cisco partners. If you have an...

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4 min read

What are CallTower's Contact Center as a Service (CCaaS) Offerings?

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s...

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2 min read

How to Maintain Channel Sales Leads Throughout the Conversion Process

No matter what your product or chosen channels, channel sales are almost universally a B2B approach. What this means is that your conversion funnel...

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2 min read

3 Big Mistakes To Avoid When Selling in the Channel

Generally, customers will form an opinion about a company before the selling process ends. There are many prospects who will try to find any reason...

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