Omnichannel Cloud Communications: Meeting Customers Where They Are
Introduction
In today’s fast-paced, digital-first world, customers expect businesses to be available wherever and whenever they want to connect....
2 min read
CallTower Blog Team : Nov 29, 2019 9:45:00 PM
The challenges and demands you face within your business are constantly changing at a rapid pace. At this time, you may be facing a growing need for consistent communication and collaboration between your employees, customers, vendors, and suppliers. You may also have a communications system that is no longer capable of providing you with the ability to communicate and collaborate effectively.
As the years continue to go by, the roles of your employees will change and evolve. Your business managers will need to be able to understand what it takes to provide assistance to customers. In addition, the managers of your IT department will need to be able to understand what they need to do to place the business in the best position to adjust to the rapid changes in the industry.
Cisco HCS (Hosted Collaboration Solution) will provide your business with every opportunity to be able to move quickly, be efficient, and gain an advantage over the competition by making your workforce stronger. Since Cisco HCS is a hosted solution, you will finally have the stability and flexibility you have been looking for when it comes to the investments you make upfront.
If you have been looking for the right solution to help your business with the unique communication challenges it has been facing, Cisco HCS can be that solution you need. With Cisco HCS, your business will be able to use the following features: integrated voice and video, messaging, mobility, , and contact center services.
Your Cisco Hosted Collaboration Solution will be the link you need that will allow all sides to share their opinions and make informed decisions based on the ideas that have been shared. Cisco HCS will also provide everyone with the solution they need to provide better service to customers regardless of where they are located.
Some of the benefits that businesses and organizations around the world are experiencing with Cisco HCS include the following:
As your business grows and changes, your communication needs will also need to change. The Cisco Hosted Collaboration solution will integrate all of your communication and collaboration tools behind one client. This solution is not just limited to a specific device; you can use this solution from any device(wired or wireless). You will finally have real-time communication from any location by using your wired or wireless device. You will have the ability to work with employees, vendors, and suppliers, regardless of where they are located on the map.
Cisco HCS will provide you with every opportunity to revitalize your voice services. You will no longer have to expend so much energy and finances on your voice services because you will have a solution that can effectively and efficiently streamline your communications. Since the Cisco Hosted Collaboration Solution is available via the cloud, if your business is currently using the Microsoft Skype for Business solution, you can now have a stronger collaboration solution in a comprehensive package.
If you are ready to learn more about Cisco HCS and what it can do to change your business or organization, please click below to schedule your free consultation with CallTower:
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