Tonya Andrea

Cloud communications and direct-to-carrier Microsoft Teams integration with connected users and devices, representing Operator Connect and UCaaS solutions.

2 min read

Evolving Direct-to-Carrier Calling with Operator Connect

Picture of Tonya Andrea Tonya Andrea: May 29, 2025 9:15:00 AM

The Operator Connect Evolution: What’s Next in Direct-to-Carrier Microsoft Teams Integration? The world of unified communications is moving faster than ever, and for enterprise IT leaders, the shift toward cloud-based voice is no longer a question...

UCaaS Microsoft Teams Blog operator connect CallTower
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Handcuffs and cash beside office phone on desk, symbolizing telecom security risks.

2 min read

🔒 Your Phone System Might Be Your Weakest Security Link

Picture of Tonya Andrea Tonya Andrea: May 15, 2025 9:15:00 AM

🔒 Your Phone System Might Be Your Weakest Security Link When businesses think of cybersecurity, they often zero in on firewalls, email phishing, and...

UCaaS ccaas Microsoft Teams Blog gcc high security CallTower
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Vintage-style balance scale suspended from a fluffy cloud in a blue sky, symbolizing weighing cloud-based solutions against traditional options.

2 min read

Cloud Contact Centers vs. On-Prem: What’s Changed in 2025

Picture of Tonya Andrea Tonya Andrea: May 1, 2025 9:15:00 AM

Cloud Contact Centers vs. On-Prem: What’s Changed (and What Hasn’t) in 2025 ☁️🏢📞 The way companies support their customers is evolving fast — and...

Contact Center support Cloud Contact Center ccaas Blog on-premise CallTower
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Global network map highlighting the EMEA region from space.

2 min read

Recession-Proofing Your EMEA Business with UCaaS & CCaaS Bundles

Picture of Tonya Andrea Tonya Andrea: Apr 17, 2025 9:15:00 AM

Recession-Proofing Your EMEA Business with UCaaS & CCaaS Bundles 📉 In today’s unpredictable economic climate, businesses across the EMEA region are...

UCaaS cisco ccaas Microsoft Teams Blog Zoom global webex CallTower emea
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A young woman with curly hair works on a laptop in a boutique-style workspace surrounded by clothing racks, shipping boxes, and packaging materials, suggesting a small retail or e-commerce business.

2 min read

UC for Retail: Solving Multi-Location Communication Challenges

Picture of Tonya Andrea Tonya Andrea: Apr 10, 2025 9:15:00 AM

Unified Communications for Retail: Solving Multi-Location Communication Challenges Retail businesses with multiple locations face a unique...

unified communications Office 365 UC Microsoft Teams Blog CT Cloud CallTower
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Businessperson evaluating digital checklists on a virtual screen, symbolizing the decision-making process between managed and professional IT services.

1 min read

Managed vs. Professional Services: Choosing the Right Fit for You

Picture of Tonya Andrea Tonya Andrea: Apr 3, 2025 9:15:00 AM

Understanding Managed vs. Professional Services: What’s Best for Your Business? 💡 In today's rapidly evolving digital landscape, businesses face the...

Contact Center support Blog Service inoria
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A close-up of a person dialing a desk phone while holding the handset.

2 min read

Leverage Your Existing Devices with CallTower & Phonism

Picture of Tonya Andrea Tonya Andrea: Mar 27, 2025 9:15:00 AM

Keep Your Legacy Devices and Step Into the Cloud Seamlessly There is good news for customers who are currently leveraging trusted devices from Mitel,...

UCaaS Blog Zoom webex CallTower Phonism
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A woman in a blazer sits at a desk with a laptop appearing stressed as she faces a challenge.

2 min read

Identifying Pain Points in Enterprise Communication:How to Solve Them

Picture of Tonya Andrea Tonya Andrea: Mar 20, 2025 9:15:00 AM

UCaaS unified communications ccaas Blog CallTower
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