Unified Communications and Collaboration

Keep Your Customers Satisfied With Contact Center Call-Back Technology

Posted by Eric Lee on May 25, 2017 11:39:15 AM

No one likes being placed on hold for a significant amount of time. Some customers will hang up after they have been placed on hold for two minutes. One of the best ways to deal with this type of problem is to make the capacity of your agents better than it has been. 

If your contact center has experienced an increase in call volume, hiring more call agents may mean you will experience higher idle time among your agents. Hiring more agents will also mean that you will experience an increase in costs because you have added more people to the team.

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Topics: Contact Center, clarity connect, Five9, Cloud Contact Center

Blended Cloud Contact Center

Posted by CallTower Blog Team on Apr 6, 2017 2:32:00 PM

Triple your Productivity while Improving Customer Satisfaction

Get all the benefits of feature-rich, on-premise systems with none of the hassle. The Five9 Virtual Contact Center (VCC) suite gives your people the tools they need to make powerful customer connections while delivering the results your business requires.

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Topics: Contact Center, Five9, Cloud Contact Center, Virtual Contact Center

Power your help desk with Microsoft Office 365

Posted by Jeremy Puent - Clarity Connect Guest Blogger on Feb 3, 2017 10:53:16 AM

The collaborative help desk, powered by Microsoft O365, CallTower and Clarity Connect

A well-managed internal help desk ensures smooth day-to-day operations for your company and is an essential resource for your employees.

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Topics: collaboration, Office 365, Contact Center, clarity connect, skype for businss

The Collaborative Contact Center

Posted by Blair Pleasant on Jan 20, 2017 1:33:22 PM



Most organizations have separate platforms for their business UC and for their contact center, but this doesn’t allow the contact center to take advantage of UC for customer care. One of these challenges is the inability of subject-matter experts (SMEs) to help with customer interactions.

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Topics: unified communications, Contact Center, clarity connect

Investing In A Hosted Unified Communications Solution?

Posted by Eric Lee on Dec 29, 2016 2:06:18 PM

In today's business world, flexibility and communications can be the difference in your business being a success or a failure. Your Hosted Unified Communications strategy will be the foundation and lifeline of your business. How can you figure out if your business needs to invest in a Unified Communications strategy?

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Topics: unified communications, Contact Center, UC

5 Reasons that  Skype for Business is a natural fit for the contact center

Posted by Michael Greenlee - Clarity Connect Guest Blogger on Jul 28, 2016 5:29:58 PM

SKYPE FOR BUSINESS CONTACT CENTER

Thousands of companies have successfully deployed millions of Skype for Business seats, yet many still don’t think of Skype for Business as a platform for their contact center. What they may not know is that Skype for Business is a natural fit and has significant advantages over legacy PBX platforms. 

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Topics: Contact Center