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CallTower's Microsoft Managed Partner Network

May 3, 2019

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Transform the way you do Business with CallTower’s Microsoft Managed Partner Network 

Microsoft_logo.svg-2CallTower has been a Microsoft Gold Partner for years, which allows customers to take advantage of a fully developed Managed Partner Network. This means CallTower can entirely manage the transition to a Microsoft voice solution, complete with 24/7/365 US-based support and a single point of contact for Office 365 and Voice. License migration is incredibly simple as well - customers just accept the invitation from CallTower. Finally, customers can use CallTower Connect, a proprietary solution management application, to manage the voice integration of users. 

Licensing Microsoft Products from CallTower

CallTower can license Microsoft Products, primarily Skype for Business, Microsoft Teams and Office 365. 

  • Microsoft Skype for Business consolidates business communications tools into a single, easy-to-use application. Skype for Business desktop and a mobile conferencing solutions streamline interactions with employees and customers across the globe!
  • CallTower delivers an integrated Microsoft Teams experience with global calling plans empowered by a US-based client services team, ensuring a personalized implementation, adoption, training and support strategy.
  • Office 365 is cloud-based productivity, powered by Microsoft. You get the familiar Office applications, now always up-to-date. It brings enterprise-grade services to organizations of all sizes, from online meetings to sharing documents to business-class email.

As part of the CallTower Managed Partner network, we handle the move of voice to our Native Skype for Business solution or to Microsoft Teams. Our Certified Engineers expertise in Microsoft Voice networking and PSTN connectivity, so you can rest assured knowing your voice connectivity is in capable hands. You'll also be able to use CallTower's proprietary solution management application, CallTower Connect, to manage users’ voice integration. The Managed Partner Network also includes seamless license migration for these Microsoft Products. 

Perhaps the most important component of the Managed Partner Network is the Support Service Level Agreement, which provides single point of contact, lightning-fast, 24/7/365 US-based support. Based on issue priority, CallTower will respond within a 15 minute to single business day range whereas Microsoft response times range from one hour to a "no commitment" timeframe. 

CallTower's Managed Partner Network

CallTower's Managed Partner Network can assist with the design, training and deployment assistance for both Microsoft Voice Solutions: Skype for Business - complete with Microsoft Teams Collaboration or Collaboration and Meetings; and Microsoft Teams with CallTower Direct Routing. CallTower's MPN provides an incredible level of support, including a single point of contact for Teams and O365 and 24/7/365 US-based support via email, chat, phone or self service portal. Office 365 provision integration, single bill payment systems and the robust management of CallTower Connect are available to members of the CallTower MPN.

All of these features are included with CallTower's MPN - without the MPN, features like design, training and deployment assistance are available from CallTower Professional Services. Customer support can be acquired from Microsoft on a case-by-case basis for non-CallTower related issues. Office 365 provision integration, single bill payment systems and the robust management of CallTower Connect are not available outside of CallTower's MPN.

Design and Migration Support

With the advent of CallTower Connect, design and migration support within the MPN is flawless. The voice integration of users can be managed without incident within a single system. Here's what you can expect:

  • Migration Active Directory (AD)
  • Email Domain
  • Consolidation of Multiple Domains
  • Project Management

For more information about our Microsoft Managed Partner Network, schedule a consultation with CallTower today:

Schedule your consultation today