CallTower Blog Team

server global PSTN BYOC carrier strategy redundancy automation

2 min read

The BYOC Carrier Strategy: Redundancy and Automation

In the age of cloud-based communication, with providers such as Zoom, Microsoft teams and Cisco Webex leading the helm, the concept of the Bring your own Carrier strategy has become much riper with organizations large and small. While this model is...

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contact center as a service five9 microsoft teams

2 min read

Five9: Contact Center for Microsoft Teams Calling Plans

In the Unified Communications (UC) and collaboration market, Microsoft Teams is a clear leader. The platform has transformed how businesses...

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ucaas global company manage solution

2 min read

Tips to Manage Ucaas Solutions in a Global Company

Many of today's global businesses have migrated to a cloud-based phone system. This blog will discuss managing multiple UCaaS solutions in a...

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benefits of digital workplace ucaas ccaas call center

3 min read

The Benefits of the Digital Workplace: UCaaS and CCaaS

Today, the contact center is a vital part of the customer service ecosystem, and the goal is to make it even more efficient and effective. In an...

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contact center services calltower global

3 min read

Seven Ways to Manage Contact Center Solutions in a Global Company

Contact centers are rapidly becoming a necessity in the global business world. For this reason, businesses should start thinking about their contact...

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calltower microsoft teams benefits voice enabled

1 min read

Six Benefits of Voice Enabled Microsoft Teams

Microsoft has recently introduced Voice-enabled Microsoft Teams, allowing users to communicate with each other in a more natural and engaging way....

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combined digital workplace ucaas ccaas calltower

3 min read

The Digital Workplace: Combining UCaaS & CCaaS for Productivity

With the advent of the digital workplace, companies have more options than ever before for how to communicate and collaborate. But what's the best...

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microsoft teams voice enabled features calltower

2 min read

Top 5 Benefits of Using Microsoft Teams With Voice Enabled Features

Microsoft Teams is a collaboration platform that business users are utilizing to improve their communication and workflow. With Microsoft Teams,...

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