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Evan Lewis: Feb 19, 2026 11:00:00 AM
Having the right contact center solution can make all the difference, yet many organizations struggle to fit their unique processes into rigid,...
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Evan Lewis: Feb 10, 2026 11:00:00 AM
In the modern business world, the contact center is the frontline of brand reputation, and customer expectations are higher than ever. They want...
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Evan Lewis: Feb 5, 2026 11:00:01 AM
Choosing the right contact center solution can feel like a monumental task. The platform you select is like the central nervous system of your...
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CallTower Blog Team: Oct 6, 2025 1:23:48 PM
Sustainable Contact Centers: Rethinking Customer Experience with a Smaller Carbon Footprint Across EMEA, enterprises are under increasing pressure to...
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CallTower Blog Team: Sep 19, 2025 9:13:24 AM
The New Era of Customer Experience As the customer experience (CX) landscape has undergone significant changes, today’s customers expect quick...
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CallTower Blog Team: Aug 21, 2025 9:22:07 AM
Beyond Implementation: How Professional Services Accelerate Time-to-Value in CX Projects The average customer experience project takes 18 months to...
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CallTower Blog Team: Aug 21, 2025 9:15:00 AM
From Advisors to Allies: Rethinking Professional Services as a Long-Term CX Partner The days of one-off consulting engagements and project-based...
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CallTower Blog Team: Aug 1, 2025 10:22:32 AM
Buzzword Detox: The Plain-English CCaaS & CX Glossary Welcome to the Buzzword Detox!