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Inoria Blog Team: Jan 24, 2024 11:25:22 AM
Contact centers are recalibrating their strategies to not just meet but exceed customer expectations. A break from our usual blog format, today, we...
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Inoria Blog Team: Jan 15, 2024 2:40:47 PM
The rise of digital channels: One of the key factors contributing to the decline of voice interactions is the growing prominence of digital channels...
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Inoria Blog Team: Nov 22, 2023 3:39:37 PM
Discover how insurance contact centers are increasingly adopting AI to enhance customer service. This strategic shift is drastically lowering...
3 min read
Inoria Blog Team: Nov 15, 2023 9:35:08 AM
We get it – it’s not just about meeting metrics or the bottom line, but also the way customers feel about their interactions. It’s about striking a...
3 min read
Inoria Blog Team: Apr 27, 2023 7:29:38 PM
What is CX technology for contact centers? In simple terms, CX technology is a suite of software applications that enables contact centers to engage...