CALLTOWER Blog

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2 min read

Empathy: Exploring the Key to Customer Satisfaction

Business leaders agree that empathy, the ability to connect with people on a deep, emotional level, is essential to sales. In fact, salespeople with a high level of empathy have demonstrated a knack for listening to customers and responding to their...

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1 min read

Video Conferencing: Skype, Zoom or Both?

Owl Labs' 2018 State of Video Conferencing report has arrived and it paints an interesting picture of the industry. The overall need for conferencing...

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2 min read

3 Approaches to Collaboration And Remote Employees

During the last few years, we've seen a major shift in the way employees and employers feel about remote work and flexible scheduling. Remote work...

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3 min read

Zoom Review: Video Conferencing Done Right

In the communication and collaboration environment, today’s businesses are looking for new and improved ways to communicate with dispersed employees...

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2 min read

5 Great UC Collaboration Features of Zoom Conferencing

Zoom conferencing is a fantastic tool for video, audio, screen sharing, MP4 recording, but it also has some secrets you may not know about. It’s like...

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1 min read

Better Together: CallTower and Appia as a UCaaS Solutions Provider

Combining two is better than one… if you were an Appia or CallTower existing partner (or if you're looking for a great solutions provider to join)...

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2 min read

3 Tips on Up-selling and Cross-Selling to Customers

Once you have convinced a customer to purchase a product, you should not consider your sales pitch done. After the purchase is certain, your next...

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2 min read

Microsoft and Cisco Unified Communications and Collaboration

Cisco and Microsoft Collaboration products unquestionably offer many overlapping features and functions, but each also has its own special sauce....

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