1 min read

Bridge Cloud Suite: Attendant Console for Cisco UCM and HCS

Featured Image


tab-boc1Organizations often require additional call control features and fast searching capabilities within their Cisco Attendant Console. The ability to control calls, utilize several transfer methods and join or record calls has become increasingly critical to stay ahead.

CallTower's Bridge Cloud Suite provides an efficient and familiar interface solution to fit these needs by leveraging the Cisco platforms to deliver enterprise-level call control capabilities.

Bridge Cloud Suite is a next-generation attendant console for Cisco Unified Communications Manager and HCS. It offers full call control with features like: Answer, Hold, Resume and Transfer.  Bridge Cloud Suite does not require any software installation and is operating system agnostic. It runs in any modern browser, giving the users, and system administrators maximum ease and flexibility.

With a very simple user interface, BCS makes it easy to transfer and park calls, see user statuses and manage other call controls. Bridge Cloud Suite offers a robust feature set, combining call control with presence monitoring on our Cisco platforms. Use Bridge Cloud Suite to improve operational efficiency, ensure accurate operator responses and provide situational awareness. You can operate from either central control or from remote sites, reducing need for 24/7 coverage.

To learn more about Bridge Cloud Suite and find out if it's the right solution for your organization, schedule your consultation with CallTower today:



Five9: Contact Center for Microsoft Teams Calling Plans

In the Unified Communications (UC) and collaboration market, Microsoft Teams is a clear leader. The platform has transformed how businesses...

Read More

Tips to Manage Ucaas Solutions in a Global Company

Many of today's global businesses have migrated to a cloud-based phone system. This blog will discuss managing multiple UCaaS solutions in a...

Read More

The Benefits of the Digital Workplace: UCaaS and CCaaS

Today, the contact center is a vital part of the customer service ecosystem, and the goal is to make it even more efficient and effective. In an...

Read More