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operator connect for microsoft teams

3 min read

Microsoft Teams: Operator Connect vs. Direct Routing

Currently at a massive 250 million monthly active users, Microsoft Teams is the communication solution on the front line of the transition to flexible and remote work. Microsoft Teams has emerged as more than just a collaboration tool – it’s a...

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microsoft teams user experience remote capabilities

2 min read

Microsoft Teams: User Experience and Remote Capabilities

Due to technology such as Microsoft Teams, thousands of employers have fully adopted a work-from-home culture for their employees as the safest way...

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contact center as a service ccaas woman laptop call center

2 min read

What is Contact Center as a Service (CCaaS)?

Your company’s contact center makes a first and lasting impression of your company. Your customer’s experience tells them much about the kind of...

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microsoft teams updates woman working laptop

2 min read

Top Microsoft Teams Updates for Q3 & Q4 2021

Thanks to technologies such as Microsoft Teams, thousands of employers have fully adopted a work-from-home culture for their employees as the safest...

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contact center agents xcaas ucaas

2 min read

What is xCaaS and How Can it Impact Your Organization?

Since the start of the pandemic early last year, businesses have learned tons of lessons—to guarantee business continuity. In 2020, the biggest part...

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teamwork collaboration fist bump ucaas

2 min read

How Collaboration Software Can Improve Teamwork

Establishing a teamwork culture that allows every employee to excel is more critical than ever. Today's collaboration tools are making this possible,...

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microsoft teams international direct routing

1 min read

CallTower's International Microsoft Teams Phone System

International Microsoft Teams Phone System using Direct Routing provides a simple, global landline and mobile calling for Microsoft Office 365 The...

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microsoft teams making money cash hands

2 min read

Making Money Using Microsoft Teams

Every workforce wants the same thing: to make money. Unfortunately, many businesses forget a key part of the process, especially when it relates to...

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