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CallTower Blog Team: Apr 22, 2021 9:45:00 AM
The first few months of the year are some of the most intriguing times for technology. As we continue into 2021, everything from 5G to Microsoft Teams will continue to make an impact throughout the year. The surge we saw in the adoption of Microsoft...
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CallTower Blog Team: Apr 15, 2021 9:45:00 AM
In May 2020, Microsoft agreed to acquire 5G specialist Metaswitch Networks to expand their approach to empower operators and partner with various...
3 min read
CallTower Blog Team: Mar 26, 2021 9:45:00 AM
For decades, contact centers consisted mainly of customer service agents who handled incoming calls and attempted to resolve customer questions and...
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Kade Herbert: Mar 11, 2021 9:45:00 AM
Organizational communication isn’t always dictated by voice and email - and Contact Center as a Service (CCaaS) solutions don’t have to be clunky...
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CallTower Blog Team: Mar 5, 2021 9:45:00 AM
Microsoft Teams has been quite a useful tool that has been used to spur the work from home (WFH) norm since the outbreak of the Covid-19 pandemic....
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CallTower Blog Team: Feb 26, 2021 9:45:00 AM
Some businesses and organizations have a preference for face-to-face meetings over video-based meetings using a video-based platform like Cisco...
4 min read
Kade Herbert: Feb 19, 2021 9:30:00 AM
Without a few boundaries and rituals, the lines between home and office can blur quickly. Checking email after dinner can quickly turn a quiet...
3 min read
CallTower Blog Team: Feb 18, 2021 9:45:00 AM
If you are growing frustrated with handling communication lessons learned from work from home, we may be able to help. Here are five suggestions for...