CALLTOWER Blog

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call center laptops ccaas in 2022

2 min read

5 Major Trends Coming to CCaaS in 2022

As more businesses look for ways to stay in constant contact with customers, learning how to personalize communications effectively has been a long process of trial and error. With the ultimate goal of optimizing customer service, businesses have...

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business cybersecurity microsoft teams

2 min read

Four Ways to Improve Your Business Cybersecurity in 2022

As you run a business and utilize the internet, you need to focus on your cybersecurity. Cybersecurity ensures you keep your business protected from...

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hidden tips and tricks of microsoft teams

3 min read

4 Hidden Microsoft Teams Tips and Tricks

While Microsoft Teams was formally launched in March 2017, it has seen its popularity surge since the beginning of the pandemic as more companies...

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Workforce Management

3 min read

5 Valuable Things You Need to Know About Workforce Management (WFM)

So, while the term “workforce” is used to define staff or employees – both in-house and external – what we’re really talking about is PEOPLE. How do...

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seven predictions for the ucaas market in 2022

2 min read

Seven Predictions for the UCaaS Market in 2022

[originally published by Telecom Reseller 2/7/2022]

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microsoft teams operator connect server cables

2 min read

What Organizations Benefit from Operator Connect for Microsoft Teams?

In recent years, Microsoft Teams has been positioning itself as your one-stop shop for creating a remote or hybrid office. Now, it's offering...

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microsoft teams 2022 calendar

2 min read

What's New in Microsoft Teams in 2022?

The value of remote and hybrid workspaces continue to rise as businesses and other organizations try to stay on top of their response to our public...

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cybersecurity unified communications systems comparison chain

2 min read

Cybersecurity in 2022: Unified Communications Systems Comparison

In recent years, cyber crime has unfortunately become more common for any business that utilizes computers, the internet, or the cloud to store...

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