CALLTOWER Blog

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Modern Customer Service Strategies

2 min read

The 90s are over. Time to Deploy Modern Customer Service Strategies.

The goal of omnichannel customer service is to deliver a consistent, seamless experience across multiple channels. Customers can interact with your company using their preferred channels of choice, seamlessly switching between channels without...

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Customer Relationships in the Digital Age: Chatbots

3 min read

Mastering Customer Relationships in the Digital Age

Understanding customer needs and changing demands is crucial in this dynamic landscape. In this article, we’ll delve into customer trends of the...

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10 Cloud Migration Mistakes

3 min read

10 Cloud Migration Mistakes Every Contact Center Should Avoid

In this article, we’ll discuss the 10 most common mistakes that contact centers should avoid and provide specific advice focusing on the importance...

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Webex App. Phone with apps on screen.

2 min read

The All-New Webex App: Here's What You Need to Know

Webex has been deemed a state-of-the-art video conferencing and collaboration tool, known for efficiently adding new features to its app to improve...

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Webex Translation & Transcription: Improving Global Communication. Hand holding a globe.

1 min read

Webex Translation & Transcription: Improving Global Communication

In today's world of global communication, language barriers can pose significant challenges for businesses and individuals. This is where Webex...

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CX Contact Center Technology

3 min read

Cloud-based CX Contact Center Technology: Benefits and Best Practices

What is CX technology for contact centers? In simple terms, CX technology is a suite of software applications that enables contact centers to engage...

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Proactive contact center customer service

3 min read

Reactive to Proactive: Transform Your Contact Center for the Future

The Importance of Proactive Customer Service: Proactive customer service refers to anticipating customer needs and addressing them before they even...

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CRM-Telephony Integration

2 min read

Fragmented Data? CRM-Telephony Integration is the Answer

It’s possible that you didn’t find the information-gathering process during your customer service call particularly noteworthy because it’s a common...

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