2 min read
Inoria Blog Team: May 29, 2023 3:56:53 PM
The goal of omnichannel customer service is to deliver a consistent, seamless experience across multiple channels. Customers can interact with your company using their preferred channels of choice, seamlessly switching between channels without...
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3 min read
Inoria Blog Team: May 29, 2023 3:46:37 PM
Understanding customer needs and changing demands is crucial in this dynamic landscape. In this article, we’ll delve into customer trends of the...
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Inoria Blog Team: May 29, 2023 3:36:06 PM
In this article, we’ll discuss the 10 most common mistakes that contact centers should avoid and provide specific advice focusing on the importance...
2 min read
Tonya Andrea: May 12, 2023 9:15:00 AM
Webex has been deemed a state-of-the-art video conferencing and collaboration tool, known for efficiently adding new features to its app to improve...
1 min read
Tonya Andrea: Apr 28, 2023 9:15:00 AM
In today's world of global communication, language barriers can pose significant challenges for businesses and individuals. This is where Webex...
3 min read
Inoria Blog Team: Apr 27, 2023 7:29:38 PM
What is CX technology for contact centers? In simple terms, CX technology is a suite of software applications that enables contact centers to engage...
3 min read
Inoria Blog Team: Apr 27, 2023 7:19:56 PM
The Importance of Proactive Customer Service: Proactive customer service refers to anticipating customer needs and addressing them before they even...
2 min read
Inoria Blog Team: Apr 25, 2023 1:13:12 PM
It’s possible that you didn’t find the information-gathering process during your customer service call particularly noteworthy because it’s a common...