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Tonya Andrea: May 12, 2023 9:15:00 AM
Webex has been deemed a state-of-the-art video conferencing and collaboration tool, known for efficiently adding new features to its app to improve the user experience and make remote collaboration easier. The Webex App brings teams immersive,...
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Tonya Andrea: Apr 28, 2023 9:15:00 AM
In today's world of global communication, language barriers can pose significant challenges for businesses and individuals. This is where Webex...
3 min read
Inoria Blog Team: Apr 27, 2023 7:29:38 PM
What is CX technology for contact centers? In simple terms, CX technology is a suite of software applications that enables contact centers to engage...
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Inoria Blog Team: Apr 27, 2023 7:19:56 PM
The Importance of Proactive Customer Service: Proactive customer service refers to anticipating customer needs and addressing them before they even...
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Inoria Blog Team: Apr 25, 2023 1:13:12 PM
It’s possible that you didn’t find the information-gathering process during your customer service call particularly noteworthy because it’s a common...
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Tonya Andrea: Apr 7, 2023 9:15:00 AM
What's New with Microsoft Teams? Microsoft Teams has been one of the most popular collaboration platforms worldwide, offering a wide range of...
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Tonya Andrea: Mar 31, 2023 9:15:00 AM
As a leading provider of cloud-based communication solutions, one of Calltower's main objectives is to help businesses improve customer experiences....
4 min read
Inoria Blog Team: Mar 29, 2023 11:07:42 AM
Increasing customer expectations – and the need to continually develop an agile, engaged, connected and responsive workforce in a hybrid environment...