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Inoria Blog Team: May 29, 2023 3:36:06 PM
In this article, we’ll discuss the 10 most common mistakes that contact centers should avoid and provide specific advice focusing on the importance of working with a knowledgeable cloud solution integrator.
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Tonya Andrea: May 12, 2023 9:15:00 AM
Webex has been deemed a state-of-the-art video conferencing and collaboration tool, known for efficiently adding new features to its app to improve...
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Tonya Andrea: Apr 28, 2023 9:15:00 AM
In today's world of global communication, language barriers can pose significant challenges for businesses and individuals. This is where Webex...
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Inoria Blog Team: Apr 27, 2023 7:29:38 PM
What is CX technology for contact centers? In simple terms, CX technology is a suite of software applications that enables contact centers to engage...
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Inoria Blog Team: Apr 27, 2023 7:19:56 PM
The Importance of Proactive Customer Service: Proactive customer service refers to anticipating customer needs and addressing them before they even...
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Inoria Blog Team: Apr 25, 2023 1:13:12 PM
It’s possible that you didn’t find the information-gathering process during your customer service call particularly noteworthy because it’s a common...
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Tonya Andrea: Apr 7, 2023 9:15:00 AM
What's New with Microsoft Teams? Microsoft Teams has been one of the most popular collaboration platforms worldwide, offering a wide range of...
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Tonya Andrea: Mar 31, 2023 9:15:00 AM
As a leading provider of cloud-based communication solutions, one of Calltower's main objectives is to help businesses improve customer experiences....