Unified Communications and Collaboration

Landis Attendant Pro Console

Posted by Seanna Baumgartner on Oct 11, 2017 4:19:01 PM

Skype for Business Native Attendant Console

CallTower is proud to introduce Landis Attendant Pro console for Skype for Business users.  

Attendant Pro is native Skype4B attendant console software that delivers receptionist / switchboard for fast call transfer functionality to Skype4B and Office 365 Cloud PBX.

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Topics: collaboration, Skype for Business, skype4b, UC Integrations, Unified Communicaitons

Take Charge of Your Data: 7 Key Contact Center Metrics Explained

Posted by Five9 Blog Team on Sep 12, 2017 2:32:00 PM

Originally posted on Five9: Many companies embrace the value of "commitment to continuous improvement."  What we measure, improves. The only way to gauge how your people, processes, and technology are delivering on your strategic and business objectives is to benchmark key performance indicators (KPIs), track them rigorously, make operational adjustments, and measure the results.

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Topics: Ucaas, UC Integrations, Cloud Contact Center, Virtual Contact Center, ccaas

7 UCaaS Integrations that Deliver Success

Posted by Seanna Baumgartner on Mar 10, 2017 12:58:21 PM

Microsoft and Cisco UC Solutions

Today, it’s not a choice of when you are going to adopt a unified communications solution, it is a question of which UC solution works best for your business. The final decision often comes down to integrations and ease of implementation.  

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Topics: Ucaas, unified communications, UC JOURNEY, UC Integrations, Microsoft UC, Cisco UC

Connect Analytics for UC

Posted by Seanna Baumgartner on Mar 8, 2017 12:40:51 PM

Gartner's forecast calls for total end-user spending on unified communications products and services of $39.5 billion in 2017, representing an increase of 3.4% versus 2016 and an acceleration from the 2016 growth rate of 2.6%. The five-year compound annual growth rate (CAGR) through 2020 is 3.2%.

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Topics: unified communications, UC Analytics, Connect Analytics, UC Integrations