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Microsoft Teams

CT Cloud Unite: Integrating Microsoft Teams with CRM software

August 21, 2020

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CT-Cloud-Unite_TileCallTower has integrated Microsoft Teams with CRM software and features like Contact Popping


CallTower's CT Cloud Unite is a customer retention management and integration application and it now operates with Microsoft Teams Direct Routing calling plans. CallTower customers can integrate Microsoft Teams with an unprecedented range of business and contact-oriented applications, offering a standard set of features with a huge range of popular cross-vertical and vertical-specific apps. CT Cloud Unite includes both CRM integration for easy access to client information and Contact Popping for instantaneous ‘pop up’ access to contact information on screen, which is critical for contact center organizations. In addition, CT Cloud Unite is easy to install, configure and upgrade.

Microsoft Teams Direct Routing, combined with CT Cloud Unite, improves the quality and professionalism of call handling and the caller’s experience. It increases the productivity and collaboration of phone system users and reduces the time and cost involved with making and receiving large volumes of calls. CT Cloud Unite helps realize the full potential of hosted telephony solutions. Integration with most proprietary CRM software is now available, as well as popular integrations like Salesforce™, MS Dynamics™, Zoho™, ConnectWise™, NetSuite™, Zendesk™, Servicenow™, Dropbox™, Hubspot™ and many others.

Features include: 

  • Click-To-Dial
  • Contact Popping
  • Call Preview
  • Activity Logging
  • Address Book
  • Recent and History Lists
  • Note Taking
  • Licensing
CT Cloud Unite boosts both the productivity and collaboration of users and reduces the time and cost of large call volumes. With the added integration of Microsoft Teams, CT Cloud Unite keeps you connected while dramatically improving the quality and professionalism of call handling. CT Cloud Unite was developed for agents without contact center needs, so departments like sales, marketing, and accounting that need CRM integration can get it without paying more for contact center. 

To learn more and to see if CT Cloud Unite, combined with CallTower's Microsoft Teams Direct Routing solution is the right solution right for you, schedule your consultation today:

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