4 min read
Ryan Osborne: Jul 17, 2026 9:00:01 AM
Why the EMEA channel's favourite business model is quietly becoming unworkable, and what replaces it. I was recently walking a global technology services distributor through our new EMEA billing model. I reached for a phrase that made them laugh,...
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3 min read
Evan Lewis: Jul 16, 2026 11:00:02 AM
The modern contact center is undergoing rapid transformation as artificial intelligence (AI) has become a foundational component of customer...
3 min read
Ryan Osborne: Jul 10, 2026 9:00:01 AM
For the past couple of years, getting real value from artificial intelligence (AI) has meant building it. Crafting the prompts, grounding the model...
3 min read
CallTower Blog Team: Jul 9, 2026 11:00:02 AM
The New Era of Customer Experience The customer experience (CX) landscape has undergone significant changes, and today’s customers expect quick...
4 min read
Evan Lewis: Jul 2, 2026 11:00:02 AM
As the United States prepares to celebrate its 250th anniversary of the Declaration of Independence, it’s worth recognizing the American...
2 min read
Joseph Koltis: Jun 29, 2026 11:00:00 AM
When planning training for a new communication platform, one of the first decisions is how to deliver it: On‑site, online, or both. It’s a practical...
3 min read
Evan Lewis: Jun 25, 2026 11:00:03 AM
For finance, healthcare, insurance, and other regulated enterprises, mobile communications have become one of the hardest channels to govern. As...
3 min read
Evan Lewis: Jun 18, 2026 11:00:03 AM
Artificial intelligence (AI) has transformed the way businesses connect with customers, especially in customer experience (CX). Among the many...