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Evan Lewis: Jun 4, 2026 11:00:02 AM
As artificial intelligence (AI) continues to reshape unified communications and contact centers, businesses are eager to integrate this advanced technology into their operations. However, this eagerness often leads to hasty, uncoordinated efforts...
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Evan Lewis: May 28, 2026 11:00:02 AM
Unified communications (UC) have become the backbone of modern business, enabling seamless collaboration, efficient information sharing, and...
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Joseph Koltis: May 27, 2026 11:00:02 AM
Go‑live often feels like the end of the project. The system is live. Calls connect. Meetings work. From a technical perspective, the rollout looks...
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Seanna Baumgartner: May 26, 2026 9:55:34 AM
Have you ever watched a customer service agent scramble to find an answer while a frustrated client waits on hold? The agent flips between three...
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Evan Lewis: May 21, 2026 11:00:01 AM
Operating an in-house, do-it-yourself (DIY) contact center may appear to be a cost-effective and simple solution, but businesses often encounter...
2 min read
Evan Lewis: May 14, 2026 11:00:00 AM
As today’s workplaces become increasingly digital and global, the need for flexible communication tools has never been more critical. Unified...
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Evan Lewis: May 7, 2026 11:00:02 AM
Customer experience (CX) is key to winning loyal customers and growing your business. Many companies try to handle CX on their own, believing it...
2 min read
Evan Lewis: Apr 30, 2026 11:00:00 AM
Imagine a world where switching devices, traveling between countries, or changing networks doesn’t interrupt your work or communication. That’s the...