Kade Herbert

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2 min read

2020 in UCaaS and CCaaS: A Bright Cloud Communication Future

As we continue to transition to UCaaS / CCaaS, the market keeps developing and strengthening Q4 is upon us, and we’re entering the home stretch for the year—and the decade. Businesses of all sizes are looking back on 2019 to audit crucial...

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2 min read

Why You Should Voice Enable your Microsoft Teams with Direct Routing

CallTower delivers an integrated Office 365 Microsoft Teams experience with global calling plans empowered by a US-based client services team,...

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3 min read

Solution Selling - How to Diagnose Customer Pain Points

Imagine you have come down with an illness and you go to your doctor to find some relief. What would you think if your doctor conducted a quick...

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3 min read

5 Major Telecom Marketing Tactics for 2020

2020 looks to be an exciting year for the telecom industry, with new tech in development set to continue on through the course of the next few years....

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2 min read

Lessons from Microsoft Voice + Clarity Connect Contact Center Webinar

Clarity Connect is a cloud-managed contact center solution that manages calls, IMs, emails, web chats and other communications for your customers,...

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2 min read

What's New in Skype for Business Server 2019 Edition?

Connect your teams with a familiar experience and in the Office applications they use every day With Skype for Business (SfB) you can simplify your...

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1 min read

What is CallTower's Cisco Hosted Collaboration Solution (HCS)?

Cisco Hosted Collaboration Solution (HCS) delivers industry-leading cloud collaboration services from premier Cisco partners. If you have an...

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4 min read

What are CallTower's Contact Center as a Service (CCaaS) Offerings?

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s...

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