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unified communications

UC and Its Place in Telecom: What is Synchronous Communication?

October 18, 2019

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business-computer-connection-2265488When we think about ways to successfully integrate business and organization communication services and systems so efficiency and productivity can be improved, we usually think about Unified Communication (UC). UC can provide businesses and organizations with the ability to effectively integrate real-time communication, also referred to as synchronous communication.

Synch- and Asynch- Communication

Synchronous communication examples include video conferencing, instant messaging, Voice over IP, and Internet Protocol telephony. In addition to synchronous communication, Unified communication can also enable the integration of asynchronous communication such as email and file transfer. The integration of synchronous and asynchronous communication will allow users to obtain access to all the relevant information they need regardless of the type of device they are using.

Environments that include UC will provide the appropriate interface that will allow users to gain access to the tools they need. Conferencing systems that are designed and built on the right platform can be used to accomplish successful audio and web conference calls. Businesses and organizations can successfully integrate multiple communication methods in addition to documents and data.

Telecom providers will continue to play a vital role in the rapid increase of UC(Unified Communications) across the globe. Unified Communications is a representation of a new model for the way businesses collaborate and communicate. The UC market for mid-size businesses in North America was over $1 billion in 2017, and that number is expected to nearly double by the year 2021. Worldwide end-user spending on UC is expected to reach nearly $45 billion by 2021.

Business Flow and Uptime

Leading telecom providers will enable all of their customers and clients to choose from phone models from well-known brands. Unified communications will offer businesses and organizations the ability to transform their personal or office computer into a phone that will align with their specific needs. Businesses and organizations are constantly trying to find ways to improve their communication, protect their investment, and provide protection for their entire business operations.

Unified communications services will provide businesses and organizations with the level of continuity they need at all times, especially when businesses and organizations are at risk for downtime. We are still in hurricane season and businesses are always looking for ways to ensure their business does not go through any prolonged periods of downtime. 

The telecom capabilities of UC should always align with how everyone in the workplace is communicating. The telecom competencies of your UC platform and strategies should be used to create the type of culture current and future employees will receive correctly and accept. 

Staying Connected

Your team needs to do more than just make calls and take calls. Your team will need to be able to effectively communicate, collaborate, and exchange various pieces of information. Today, information needs to be communicated and exchanged at a faster pace when compared to the pace information could be exchanged in the past.

Past telecom services and infrastructures were not designed and built to provide enough support to the constant need for information to be communicated and exchanged. Unified communications combined with a strong and reliable telecom service will provide all team members with the flexibility they are looking for at all times. 

The Unified Communications and telecom industries combined will allow your business or organization to unleash their true potential and become more productive due to the availability of more services. Are you a small or mid-size business or organization that wants to make the switch from the traditional telecom infrastructure?

We understand that this can seem like a completely different dimension as you make your way through the changes. Thankfully, you do not have to do this alone. Check out CallTower's ROI Calculator to see how Unified Communication can move the financial needle of your company:

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