Unified Communications and Collaboration

Blended Cloud Contact Center

Posted by CallTower Blog Team on Apr 6, 2017 2:32:00 PM

Triple your Productivity while Improving Customer Satisfaction

Get all the benefits of feature-rich, on-premise systems with none of the hassle. The Five9 Virtual Contact Center (VCC) suite gives your people the tools they need to make powerful customer connections while delivering the results your business requires.

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Topics: Contact Center, Five9, Cloud Contact Center, Virtual Contact Center

EDGE - Cisco Mobile Remote Access

Posted by CallTower Blog Team on Apr 5, 2017 12:28:51 PM

Cisco Unified Communications mobile and remote EDGE access are a fundamental part of Cisco Collaboration Architecture.

EDGE allows endpoints such as Cisco IP phones to have their registration, call control, provisioning, messaging and presence services provided by Cisco Unified Communications Manager (Unified CM) when the endpoint is not within the enterprise network. 

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Topics: EDGE - Cisco Mobile Remote Access, Cisco CallManger, Cisco IP Phones

UCaaS 2017 Q&A with William Rubio

Posted by Seanna Baumgartner on Apr 3, 2017 3:22:10 PM


CallTower's, Chief Revenue Officer, William Rubio, discusses the current Unified Communications as a Service (UCaaS) marketplace.

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Topics: Ucaas, unified communications, Skype for Business, Microsoft UC, Cisco UC, Synergy UC

What Are You Doing To Integrate Your Unified Communications Strategy?

Posted by Eric Lee on Mar 24, 2017 10:53:07 AM

The workplace is constantly getting better and transforming. Now, probably more than
ever, is a good as time as any for your business to offer better collaboration strategies that will lead to increase communications value for your customers and your employees.

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Topics: unified communications, collaboration, mobile workforce, UC

7 UCaaS Integrations that Deliver Success

Posted by Seanna Baumgartner on Mar 10, 2017 12:58:21 PM

Microsoft and Cisco UC Solutions

Today, it’s not a choice of when you are going to adopt a unified communications solution, it is a question of which UC solution works best for your business. The final decision often comes down to integrations and ease of implementation.  

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Topics: Ucaas, unified communications, UC JOURNEY, UC Integrations, Microsoft UC, Cisco UC

How to Turn Office 365 into a Complete Phone System

Posted by CallTower Blog Team on Mar 8, 2017 4:21:23 PM

Skype for Business

With Skype for Business It is possible to turn one of the world’s most ubiquitous software packages, Office 365, into a complete enterprise phone system.

 

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Topics: Partners, unified communications capabilities, unified communications, team planning, collaboration, Microsoft Lync, online meetings, Office 365, Skype for Business