Unified Communications and Collaboration

5 Video Conferencing Tips From The Pros

Posted by CallTower Blog Team on Jul 26, 2017 9:27:00 AM

Do you want to get more out of your video conferencing experiences whether it is securing a new client, holding a staff meeting with your team, or discussing creative projects with a colleague? Or are you just new to the world of video conferencing and looking for some tips to give you a leg up? You've come to the right place! In this post, we will introduce you to five video conferencing tips the pros use that will help you get more out of your video conference and lead to greater business success.

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Topics: Conferencing Tips, Conferencing Questions, Blog

4 Steps To Joining the Mobile Workforce

Posted by CallTower Blog Team on Jun 29, 2017 9:32:00 AM

Whether you are a constantly traveling business owner or one of those valued specialists often called in to solve on-site issues, it's important to be a part of the mobile workforce.

 

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Topics: Blog, News, skype mobile, video calls, synergy, mobile

UC JOURNEY -IMPLEMENTATION

Posted by Seanna Baumgartner on Jun 9, 2017 4:16:09 PM

As you begin any implementation process it is essential to have a solid plan with your hosted provider.  Adding IP voice to your UCaaS solution has a different technology focus. Organizations can face any number of complications during the implementation process.  Embarking in a UC implementation without a process in place is too risky.

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Topics: Ucaas, unified communications, UC JOURNEY, voice enabled

The Benefits of Skype for Business

Posted by Eric Lee on Jun 1, 2017 11:11:31 AM

Part of owning a successful business is managing your time and resources properly. One way you can do this is by choosing the best communication software that can meet the needs of your growing business. In recent years, more and more businesses have made the switch to Microsoft Skype for Business for their calling, video conferencing, and instant messaging needs, providing a variety of benefits. If you have not started utilizing Skype4B in your company, here are just a few reasons you should consider doing so.

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Topics: Skype for Business, skype mobile, Microsoft, Skype4B video collaboration, Microsoft UC

Keep Your Customers Satisfied With Contact Center Call-Back Technology

Posted by Eric Lee on May 25, 2017 11:39:15 AM

No one likes being placed on hold for a significant amount of time. Some customers will hang up after they have been placed on hold for two minutes. One of the best ways to deal with this type of problem is to make the capacity of your agents better than it has been. 

If your contact center has experienced an increase in call volume, hiring more call agents may mean you will experience higher idle time among your agents. Hiring more agents will also mean that you will experience an increase in costs because you have added more people to the team.

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Topics: Contact Center, clarity connect, Five9, Cloud Contact Center

UC JOURNEY - Today's Dynamic Workforce

Posted by Seanna Baumgartner on May 19, 2017 8:56:30 AM

 

YOUR PEOPLE

Your workforce is your number one asset.  Securing business communication technologies that encourage pro-active collaboration is a competitive necessity.  Let's take a thorough look at what your workforce looks like.  

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Topics: unified communications, collaboration, UC JOURNEY