Unified Communications and Collaboration

Top 5 Reasons to become a UCaaS White Label Partner

Posted by CallTower Blog Team on Sep 15, 2017 1:07:00 PM

Do an online search for UCaaS (Unified Communications as a Service) and you will find an abundance of information on how fast this industry is evolving and growing. 

Why is it growing so fast?  Simply put, it is good for business.  Unified Communications empowers business with simplified communications tools that allow teams to collaborate and communicate effectively and efficiently in today’s dynamic workplace.  

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Topics: Ucaas, unified communications, collaboration, Skype for Business, white label / reseller, skype4b, Cisco UC, O365 Voice, Microsoft Phone System

UC ANALYTICS 2.0

Posted by Seanna Baumgartner on Sep 14, 2017 7:32:00 AM

In March, 2017, CallTower introduced UC Analytics, a powerful advanced Skype4B UC reporting and analytics solution that produces real-time operational intelligence to help you make decisions faster.

This September,  we are proud to introduce the next generation, UC Analytics 2.0 (launch date September 22nd, 2017).

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Topics: Ucaas, collaboration, Skype for Business, skype4b, UC Analytics

Cisco Auto Attendant

Posted by Seanna Baumgartner on Sep 13, 2017 10:12:45 AM

CallTower is proud to unveil a new feature functionality set within CallTower Connect for our Cisco customers. CallTower Connect  simplifies the setup and management of CallTower solutions facilitated within one easy-to-use web or mobile application.

This September you will be able to easily create Cisco Auto Attendants from within CallTower Connect. 

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Topics: unified communications, calltower connect, Cisco UC, Cisco CallManger, Cisco IP Phones, IP voice

Take Charge of Your Data: 7 Key Contact Center Metrics Explained

Posted by Five9 Blog Team on Sep 12, 2017 2:32:00 PM

Originally posted on Five9: Many companies embrace the value of "commitment to continuous improvement."  What we measure, improves. The only way to gauge how your people, processes, and technology are delivering on your strategic and business objectives is to benchmark key performance indicators (KPIs), track them rigorously, make operational adjustments, and measure the results.

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Topics: Ucaas, UC Integrations, Cloud Contact Center, Virtual Contact Center, ccaas

4 Ways to Examine The ROI of Video Conferencing

Posted by Kade Herbert on Sep 7, 2017 9:35:00 AM

You don't have to be some huge, national corporation to use various business communications systems within your business.

Whether you are a company with hundreds of employees or a small, local business, you can benefit greatly from investing in a video conferencing system. How? In this post, we will take a look at the return-on-investment of video conferencing for all businesses. 

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Topics: video conferencing, video conferencing roi, Skype for Business, Blog, voip

Survey Results: Benefits of CCaaS Deployments

Posted by Five9 Blog Team on Sep 5, 2017 2:32:00 PM

Originally posted by Five9:
We all know the Buyer's Journey, right? It's the three stages of a suspect's journey to becoming a customer: first there's awareness of a need, then consideration of options, and finally making a buying decision.

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Topics: Cloud Contact Center, ccaas, ccaas deployment, benefits