As you begin any implementation process it is essential to have a solid plan with your hosted provider. Adding IP voice to your UCaaS solution has a different technology focus. Organizations can face any number of complications during the implementation process. Embarking in a UC implementation without a process in place is too risky.
Read MoreTopics: Ucaas, unified communications, UC JOURNEY, voice enabled
Part of owning a successful business is managing your time and resources properly. One way you can do this is by choosing the best communication software that can meet the needs of your growing business. In recent years, more and more businesses have made the switch to Microsoft Skype for Business for their calling, video conferencing, and instant messaging needs, providing a variety of benefits. If you have not started utilizing Skype4B in your company, here are just a few reasons you should consider doing so.
Read MoreTopics: Skype for Business, skype mobile, Microsoft, Skype4B video collaboration, Microsoft UC
No one likes being placed on hold for a significant amount of time. Some customers will hang up after they have been placed on hold for two minutes. One of the best ways to deal with this type of problem is to make the capacity of your agents better than it has been.
If your contact center has experienced an increase in call volume, hiring more call agents may mean you will experience higher idle time among your agents. Hiring more agents will also mean that you will experience an increase in costs because you have added more people to the team.
Read MoreTopics: Contact Center, clarity connect, Five9, Cloud Contact Center
Your workforce is your number one asset. Securing business communication technologies that encourage pro-active collaboration is a competitive necessity. Let's take a thorough look at what your workforce looks like.
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Topics: unified communications, collaboration, UC JOURNEY
Perhaps you own a growing business that is lookingto expand and strengthen its communication outlets. Or maybe you have been running a company for a long time, but are looking for new communication and conferencing services for the first time. Whatever your case may be, finding the perfect conferencing solution becomes a lot easier when you first, know what you are looking for, and second, know what your options are. In this post, we will introduce a comprehensive guide to help you understand your conferencing options if youare a first-time user.
Read MoreTopics: Web Conference, Conferencing Tips, audio conferencing, Adobe Connect, Skype for Business, conferencing
We have all had exciting events in our lives where we took lots of time, energy, and money to make them memorable experiences. Producing exceptional webinars and high profile operator assisted conference call experiences takes careful planning, thoughtful consideration, strategic sourcing and superior execution.
Read MoreTopics: collaboration, webinar, Events, operator assisted audio, online events, virtual events
