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Evan Lewis: Jul 30, 2026, 11:00:02 AM
Artificial intelligence (AI) has already changed contact centers through chatbots, intelligent routing, workforce optimization, and agent assist tools to elevate both customer and workforce experience. Agentic AI is the next big step in transforming...
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Joseph Koltis: Jul 27, 2026, 11:00:00 AM
One of the most common questions we hear from customers is: How do we keep remote and hybrid employees engaged during training? It’s a fair concern....
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Evan Lewis: Jul 23, 2026, 11:00:03 AM
Organizations have invested heavily in email, endpoint, application, and network security, yet many still overlook one of the most targeted...
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Ryan Osborne: Jul 17, 2026, 9:00:01 AM
Why the EMEA channel's favourite business model is quietly becoming unworkable, and what replaces it. I was recently walking a global technology...
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Evan Lewis: Jul 16, 2026, 11:00:02 AM
The modern contact center is undergoing rapid transformation as artificial intelligence (AI) has become a foundational component of customer...
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Ryan Osborne: Jul 10, 2026, 9:00:01 AM
For the past couple of years, getting real value from artificial intelligence (AI) has meant building it. Crafting the prompts, grounding the model...
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CallTower Blog Team: Jul 9, 2026, 11:00:02 AM
The New Era of Customer Experience The customer experience (CX) landscape has undergone significant changes, and today’s customers expect quick...
4 min read
Evan Lewis: Jul 2, 2026, 11:00:02 AM
As the United States prepares to celebrate its 250th anniversary of the Declaration of Independence, it’s worth recognizing the American...