Unified Communications and Collaboration

4 Critical Ways Video Conferencing Streamlines Business Communication

Posted by Kade Herbert on Aug 17, 2017 9:30:00 AM

One of the most important aspects of any business is impeccable communication strategies.  From offering outstanding customer service to winning over potential clients; from talking to partners and employees to developing a strong, persuasive brand and marketing strategy-effective communication plays a critical role. Today we'll address video conference calls and how they create more seamless and efficient communication for you and your business. Let's take a look at four ways that video conferencing improves your communication strategy.

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Topics: video conferencing, software based video conferencing, Skype4B video collaboration

4 Modern Ways to Maximize CRM ROI

Posted by Five9 Blog Team on Aug 4, 2017 4:02:20 PM

Originally posted by Five9 - When your enterprise is built on sales, service, and customer satisfaction, you depend on the power of information.  To stay competitive, companies need a 360-degree view of their customers. The rapid rise and adoption of modern CRM software proves its ability to enhance top-notch customer care.

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Topics: roi, maximize, crm, modern

Unified Communications Has Changed How Meetings Work

Posted by Kade Herbert on Aug 3, 2017 11:30:00 AM

In the traditional meeting, everyone gathers in the same place, around a table or in rows of chairs.  More and more, though, it's no longer necessary to bring everyone to one location. Unified Communications (UC) provides tools that let people meet across large distances. The participants save travel time and often can accomplish more than they would far from their home base.

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Topics: unified communications, online meeting, collaboration, conferencing

Managed Voice Continuity - Cisco

Posted by Seanna Baumgartner on Aug 1, 2017 2:15:00 PM

Application failover solutions in the event of an emergency or natural disaster

Managed Voice Continuity (MVC) delivers added resilience to our client’s connectivity for the MPLS Cisco circuits. 

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Topics: unified communications, disaster recovery, Cisco UC, Cisco CallManger, circuits, redundancy

5 Video Conferencing Tips From The Pros

Posted by CallTower Blog Team on Jul 26, 2017 9:27:00 AM

Do you want to get more out of your video conferencing experiences whether it is securing a new client, holding a staff meeting with your team, or discussing creative projects with a colleague? Or are you just new to the world of video conferencing and looking for some tips to give you a leg up? You've come to the right place! In this post, we will introduce you to five video conferencing tips the pros use that will help you get more out of your video collaboration experiences and drive business success.

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Topics: video conferencing, Conferencing Tips, Conferencing Questions, Blog, video collaboration

4 Contact Center Pain Points & How to Fix Them

Posted by Five9 Blog Team on Jul 4, 2017 2:32:00 PM

Originally published by Five9:
Your C-suite has aggressive plans to grow sales, service standards, customer satisfaction, and your company's bottom line. Keeping ahead of their expectations requires keeping your eye on today's trends in technology and operational strategy.  

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Topics: Cloud Contact Center, Virtual Contact Center, trending technology, call center, problems, pain points