3 min read
Inoria Blog Team: Nov 15, 2023 9:35:08 AM
We get it – it’s not just about meeting metrics or the bottom line, but also the way customers feel about their interactions. It’s about striking a...
4 min read
Inoria Blog Team: Nov 10, 2023 1:19:19 PM
In this blog, we’ll explore the importance of proactively using AI-powered LMS in contact centers and how it benefits both the organization and its...
2 min read
Tonya Andrea: Nov 9, 2023 9:15:00 AM
Introduction Being recognized as a leader in any industry is a significant achievement, and no less than being named one in the 2023 Gartner® Magic...
2 min read
Inoria Blog Team: Oct 26, 2023 10:37:34 AM
AI complements human agent capabilities – with the keyword being “complements,” as agents are equipped with an emotional and intuitive understanding...
2 min read
Inoria Blog Team: Oct 19, 2023 12:59:29 PM
Contact centers have traditionally been at the forefront of customer interactions, handling inbound and outbound communications through diverse...
3 min read
Inoria Blog Team: Oct 19, 2023 11:17:16 AM
Let’s deep dive into what it takes to transition from a contact center into a Customer Engagement Center.
3 min read
Inoria Blog Team: Sep 28, 2023 12:51:27 PM
The future of contact centers in the insurance world is taking shape right before our eyes. The current generation of customers — Millennials, with...
2 min read
Inoria Blog Team: Sep 20, 2023 1:47:33 PM
By leveraging these self-service tools effectively, you can enhance customer interactions and optimize agent productivity.
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